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Mid-Market Outcomes Architect

NotionTokyo, Japan Outcomes Architect
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Salary
Not listed
Job type
Full-time
Posted
1 Sept 2026
Status
Open · checked 7d ago

About this role

The Mid-Market Outcomes Architect position at Notion in Tokyo offers a unique opportunity to help businesses transform their operations through AI-native workspace solutions. This full-time role suits experienced professionals with a passion for customer success, workflow design, and measurable commercial impact.

Role Overview

Notion is reimagining how customers adopt, expand, and realize value from software in an AI-native world. As an Outcomes Architect, the individual acts as a build-beside partner helping customers turn AI ambition into working systems inside Notion. The professional owns workflow adoption, value delivery, and renewal outcomes for a designated book of named accounts, prioritizing accounts that are flat, at-risk, or need a stronger path to measurable impact. Working closely with Solutions Consultants, this role shapes outcomes that strengthen partnerships and contribute to predictable revenue in Tokyo, Japan.

Key Responsibilities

Drive workflow adoption and value realization for a book of named accounts, ensuring customers deliver outcomes using Notion.
Contribute directly to Net Retention Rate (NRR) with predictable renewal and expansion pipeline generation.
Partner closely with Solutions Consultants on shared account strategy, including taking ownership of flat and at-risk renewals.
Define and maintain mutual success plans to guide customers through AI transformation and demonstrate ROI to executive stakeholders via periodic business reviews.
Facilitate use-case consultations guiding customers through continuous solutions design and identifying new workflow opportunities.
Identify opportunities to engage Services for customers with complex implementation needs and partner throughout delivery.
Master Notion's product and the broader AI ecosystem to help customers navigate new ways of working and build durable systems.
Help build and deliver Outcomes Architect programs generating customer and business outcomes across the install base.

Requirements

5+ years of experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
Strong customer-facing discovery instincts to understand business problems, map workflows, and translate goals into practical implementation plans.
Technical fluency and presence as a trusted advisor capable of co-designing, configuring, and troubleshooting Notion workspaces and workflows.
Commercial awareness with the ability to partner with account owners on renewal risk, expansion potential, and account strategy.
Ability to design and help customers build workflows that drive usage-based consumption and connect adoption patterns to commercial outcomes.
Strong program and stakeholder management skills to oversee success plans, timelines, risks, and customer commitments.
High agency, urgency, and customer empathy with an obsession for AI and modern tools.
Native level Japanese language skills and business level English proficiency.

Nice to Have

Prior experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software.
Experience working with flat, at-risk, or complex renewal accounts to return customers to a clear value path.
Experience partnering in a shared account ownership model with sales, solutions, support, or implementation teams.
Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale.

Skills and Tools

Workflow mapping and solutions design
Workspace configuration and troubleshooting
Program and stakeholder management
Commercial strategy and risk mitigation
AI tools and modern productivity systems

About the Company

Notion is the collaborative AI workspace where teams and agents think together, combining knowledge, projects, meetings, and AI tools into one place. Millions of individuals, small teams, and large enterprises run their daily work on the platform. Employees, known as Notinos, act as customer zero in bringing the future of work to life, caring deeply about craft, building lasting systems, and human-centric collaboration.

How to Apply

To apply for this position, please visit the official Notion careers page and submit an online application.

Questions candidates ask

What are the language requirements for this role?

Candidates must have native-level Japanese and business-level English proficiency.

How many years of experience are required?

Applicants must have at least 5 years of experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment.

Where is this job located?

This role is based in Tokyo, Japan.

What is the primary focus of the Outcomes Architect?

The role focuses on driving workflow adoption, value delivery, and renewal outcomes for named accounts, particularly those that are flat, at-risk, or require a stronger path to measurable impact using Notion.

Do I need deep AI expertise to apply?

Deep AI expertise is not required for every role, but candidates should be intellectually curious, comfortable tinkering with new tools, and excited to use AI as a collaborator.

Ready to apply?

The application is on the official Notion careers page.

Apply on company site