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Mid-Market Outcomes Architect

NotionNew York, New YorkOutcomes Architect
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Salary
$145K - $175K USD
Job type
Full-time
Work mode
Remote
Posted
19 Aug 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Mid-Market Outcomes Architect position at Notion is a full-time hybrid role based out of the New York City office, supporting enterprise software value realization for named accounts. This position is ideally suited for professionals with a strong background in driving customer adoption, retention, and strategic workflow implementation within a B2B environment.

Key Responsibilities

Drive continuous workflow adoption and proven value delivery for a designated portfolio of named client accounts.
Protect net retention revenue by proactively managing renewal pipelines, targeting flat or at-risk renewals, and fostering expansion opportunities.
Collaborate directly with Solutions Consultants to formulate effective account strategies, alignment plans, and renewal management.
Establish mutual success plans that guide executive stakeholders through AI transformations and illustrate concrete return on investment via periodic reviews.
Lead use-case consultations to design continuous solutions and uncover new workflow opportunities.
Coordinate closely with internal services teams for clients requiring complex technical implementations.

Requirements

Bring a minimum of 4 years of professional experience in customer adoption, software expansion, renewals, or value realization within B2B technology settings.
Possess exceptional discovery instincts to evaluate business challenges, map workflows, and translate operational goals into actionable deployment plans.
Demonstrate strong technical fluency and executive presence, enabling effective workspace co-design, configuration, and troubleshooting.
Exhibit commercial awareness to successfully navigate renewal risks and growth potential alongside account leaders.
Display robust program management capabilities to handle timelines, mutual success plans, and stakeholder commitments.
Maintain a strong personal passion for AI technologies, modern tools, and collaborative working methods.

Nice to Have

Past background in customer success, technical account management, solutions consulting, or post-sales strategy focused on productivity, collaboration, or workflow tools.
Direct experience managing complex, flat, or at-risk customer accounts to restore clear value paths.
History of partnering across shared account structures that include sales, support, and implementation teams.
Experience designing scalable and repeatable customer playbooks, intervention strategies, and adoption programs.

Skills and Tools

B2B customer adoption management and value realization frameworks
Technical workspace configuration, co-design, and troubleshooting
Commercial account strategy and risk mitigation for renewals
Program management and executive stakeholder communication
Use-case consultation and workflow mapping for AI-driven productivity software

Salary and Benefits

Estimated annual on-target earnings range between $145,000 and $175,000 in USD
Highly competitive cash compensation alongside equity opportunities
Comprehensive benefits package provided by the employer

About the Company

Notion operates as a collaborative AI workspace where diverse teams and intelligent agents unite to think, plan, and build side by side. Millions of individual users, small teams, and major enterprises utilize the platform to manage knowledge, projects, and daily operations in one unified environment. Employees at Notion embrace craft, long-lasting solutions, and the fundamental belief that great work remains deeply human.

How to Apply

Interested candidates should visit the official Notion careers page to submit an application for this opportunity.

Questions candidates ask

What is the salary range for the Mid-Market Outcomes Architect role?

The estimated on-target earnings range for this position is between $145,000 and $175,000 per year, depending on factors such as location, role scope, and candidate expertise.

Where is this job located?

This role is based in New York, New York, with employees working from the office on designated anchor days on Mondays, Tuesdays, and Thursdays.

How many years of experience are required?

Candidates must bring 4+ years of experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment.

What department does this role belong to?

This position operates within the Outcomes Architect department at Notion.

Is this a remote position?

This is a hybrid role based in the New York City office, requiring in-person attendance on Mondays, Tuesdays, and Thursdays.

Ready to apply?

The application is on the official Notion careers page.

Apply on company site