About this role
Organized professionals who thrive in fast-paced environments and possess a strong background in hospitality will find a fitting challenge in this position at xAI. The hospitality team serves employees, customers, government partners, and visitors by managing meals, full-service events, and corporate retreats within a flat organizational structure.
This role exists to oversee daily event operations, supervise staff, and maintain high standards of guest service across designated event spaces. The incoming manager will directly handle customer inquiries, address in-person complaints, manage ticketing requests, and collaborate with hospitality leadership to coordinate services.
Candidates who demonstrate strong prioritization skills, initiative, and the ability to work gracefully under pressure will succeed here. This opportunity suits hands-on leaders who enjoy maintaining operational excellence and supporting a mission-driven workforce.
What you will do
- Hire and manage the performance of employees assigned to the Spaceport Events team.
- Develop and execute detailed service plans, timelines, and schedules to set operational standards.
- Manage the JIRA ticketing system for all hospitality requests such as events, catering, meetings, and tours.
- Oversee catering reports across food venues, meeting spaces, and event areas.
- Coordinate large group travel details including accommodations, transportation, and on-site activities.
- Collaborate with hospitality leadership to plan services in shared spaces.
- Create and maintain in-person and online training materials for hospitality roles.
- Communicate directly with vendors for order placements and delivery issue resolution.
What you need
- High School diploma or equivalency certificate.
- Minimum of 5 years of experience in hospitality.
- At least 2 years of management experience.
- Ability to carry large heavy items unassisted up to 25lbs.
- Ability to stand for long periods of time up to 10 hours a day.
- Availability to work all shifts, overtime, weekends, and holidays as needed.
- Ability to travel and support all SpaceXAI sites as needed.
- Possess or be willing to obtain a Valid California Food Handler and RBS Certification and manager level food safety certification.
Nice to have
- 3+ years hospitality management, event planning or related field
- 5+ years of management experience
- 7+ years of food services experience
- Excellent interpersonal, oral and written communication skills
- Advanced computer skills
Benefits
- Equity
- Comprehensive medical, vision, and dental coverage
- Access to a 401(k) retirement plan
- Short & long-term disability insurance
- Life insurance
- Various other discounts and perks
Skills and tech stack
Questions candidates ask
What is the salary range for this role?
The base salary range is $130,000 - $160,000 USD. Base salary is just one part of the total rewards package at SpaceXAI.
What tools are used for managing hospitality requests?
The team uses the JIRA ticketing system for all hospitality requests, including events, catering, meetings, and tours.
Are there travel requirements for this position?
Yes, applicants must have the ability to travel and support all SpaceXAI sites as needed. Team members must also be able to work all shifts and remain available for overtime, weekends, and holidays.
What are the citizenship or residency requirements to apply?
To conform to U.S. Government export regulations, applicants must be a U.S. citizen or national, a U.S. lawful permanent resident, a Refugee, an Asylee, or be eligible to obtain the required authorizations from the U.S. Department of State.