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Manager, Enterprise Outcome Architects

NotionSan Francisco, CaliforniaOutcomes Architect
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Salary
$225K - $275K USD
Job type
Full-time
Work mode
Remote
Posted
31 Aug 2026
Status
Open · checked 7d ago

About this role

This remote Manager, Enterprise Outcome Architects position at Notion is a full-time leadership role suited for an experienced professional with a background in customer success, sales, or account management. The successful candidate will guide a newly formed team to maximize product adoption and customer retention within the enterprise segment.

Role Overview

Notion is seeking a strategic and entrepreneurial leader for its Go-To-Market team to head the Outcomes Architect function. In this capacity, the manager will define expansion motions, translate customer feedback into product roadmaps, and ensure ongoing value delivery. The role involves overseeing a dedicated team that blends relationship management, customer success, and solution engineering capabilities to support large corporate clients.

Key Responsibilities

Elevate team performance to maximize product adoption, secure renewals, prevent churn, and drive customer value within the enterprise segment.
Recruit, train, and mentor a high-performing team of Outcomes Architects aligned with company values and operational objectives.
Design and implement a consistent KPI and data-driven framework to monitor operational excellence, trends, and risk factors.
Collaborate closely with forward-deployed engineers and solutions consulting to streamline customer onboarding and refine long-term journeys.
Channel critical customer insights back into product development teams to foster continuous platform improvement.
Guide the team in building new workflows directly alongside clients and lead high-stakes executive engagements and business reviews.

Requirements

Minimum of five years of people management experience leading customer success, sales, solution engineering, or account management teams.
Demonstrated history of working with large, strategic enterprise accounts, including Fortune 500 organizations.
Proven background collaborating effectively alongside technical stakeholders and driving artificial intelligence tool adoption.
Ability to translate complex technical information into clear, concise concepts for executive audiences.
High sense of ownership, strong interpersonal communication abilities, and comfort navigating the rapid pace and ambiguity of an early-stage startup environment.

Nice to Have

Prior experience using the Notion platform.
Background in developing customer success playbooks or operational processes from scratch.
Familiarity with Gainsight software.
Demonstrated capability in hiring and training talent at scale.

Skills and Tools

Team leadership and mentorship
Enterprise account management
Data-driven KPI and OKR tracking
Cross-functional collaboration
Executive communication
AI workflow implementation

Salary and Benefits

Notion offers competitive cash compensation, equity, and benefits packages. For roles based in New York City, the estimated base salary ranges from $225,000 to $275,000 per year, with final compensation determined by location, role complexity, scope, and candidate expertise.

About the Company

Notion builds a collaborative AI workspace designed to unite knowledge, projects, meetings, and artificial intelligence tools into a single environment. Millions of users and enterprises rely on the platform to reduce fragmentation and streamline operations. Employees at the company act as customer zero, embracing curiosity and using AI to shape the future of work.

How to Apply

To submit an application for this position, please visit the official company careers page.

Questions candidates ask

What is the primary focus of the Manager, Enterprise Outcome Architects role?

The role focuses on leading a Go-To-Market team that combines relationship management, customer success, and solution engineering to drive workflow adoption, retention, and value delivery for enterprise clients.

How much experience is required for this management position?

Candidates must bring a minimum of five years of people management experience overseeing customer success, sales, account management, or solution engineering teams.

Is remote work available for this job?

Yes, this position is designated as remote.

What is the salary range for this role?

For positions based in New York City, the estimated base salary ranges between $225,000 and $275,000 per year, depending on factors such as location, scope, complexity, and candidate experience.

What qualifications are considered nice-to-haves?

Preferred qualifications include prior experience using Notion, building customer success playbooks, using Gainsight, and hiring and training talent at scale.

Ready to apply?

The application is on the official Notion careers page.

Apply on company site