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Managed Services Lead

SmartlyNew York, New York, United StatesManaged Services
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Salary
$100K - $140K USD
Job type
Full-time
Posted
10 Jun 2026
Status
Open · checked 7d ago

About this role

Smartly is hiring a full-time Managed Services Lead for its New York office to direct a team of specialists delivering premium implementation and strategic support. This position suits an experienced paid media professional with a strong background in team leadership, client strategy, and digital advertising platforms.

Role Overview

The Managed Services Lead guides a team of managers and specialists within the Smart Services division at Smartly in New York. The position centers on accelerating client onboarding, encouraging platform adoption, and helping brands transition to confident self-serve operations. Candidates will act as trusted advisors for senior stakeholders across guided, hybrid, and managed engagement models.

Key Responsibilities

Manage key client relationships to secure strong retention, value delivery, and momentum toward platform self-sufficiency.
Lead, coach, and develop a team of specialists and managers by establishing clear goals, accountability, and career growth pathways.
Supervise onboarding plans, testing agendas, and platform adoption strategies that boost client performance.
Guarantee that operations, service level agreements, and best practices are applied consistently while fostering ongoing efficiency.
Partner cross-functionally with Creative Services, Marketing Science, Product, Technical Consulting, and Sales teams.
Track contracts, forecasts, scope, and account health to identify expansion opportunities and protect profitability.

Requirements

Seven or more years of experience in digital media, featuring deep expertise in Paid Social and familiarity with the broader advertising ecosystem.
At least one year of experience managing a team.
Demonstrated ability to build and maintain relationships with senior-level clients.
Hands-on background with paid media platforms paired with a desire to help clients operate them independently.
Working knowledge of artificial intelligence and machine learning concepts in relation to paid media and platform automation.
Strong analytical, strategic, and communication skills, alongside an organized and proactive approach.

Nice to Have

Background in e-commerce, retail, or direct-to-consumer verticals.
Familiarity with Smartly or alternative paid media technology platforms.
Cross-channel capability across Meta, TikTok, Pinterest, Snap, LinkedIn, and Google.
Practical experience with programmatic advertising and Amazon DSP or CTV.
Exposure to emerging AI-native ad platforms and the ability to adapt to new channels quickly.
Hands-on application of AI and machine learning tools toward media strategy, optimization, or workflow efficiency.

Skills and Tools

Paid Social
Paid Media Platforms
Team Leadership
Client Relationship Management
Data Analytics and Strategy
AI and Machine Learning Concepts

Salary and Benefits

Base salary range of $100,000 to $140,000 per year in USD, plus an annual bonus.
Five weeks of paid time off, 11 company-paid holidays, and unlimited sick days.
Comprehensive healthcare packages, mental health benefits, and monthly wellness benefits.
Learning reimbursement opportunities, 401(k) with matching, and equity grants.
Volunteer time off days, company donation matching, and a choice of Mac or PC computer.

About the Company

Smartly is an AI-powered advertising technology company that transforms ad experiences for brands and consumers worldwide. The platform integrates media, creative, and intelligence to power over 800 billion impressions and generate more than 300 billion creatives annually. Recognized as a Leader in The Forrester Wave for Creative Advertising Technologies, Smartly manages creative and media for over 700 global brands and $6 billion in ad spend across major networks like Facebook, Google, Instagram, Pinterest, Snap, and TikTok. The multinational team consists of more than 750 employees spanning 13 countries.

How to Apply

Interested candidates should visit the official Smartly careers page to review application details and submit their information.

Questions candidates ask

What is the location of the Managed Services Lead role?

The position is located in New York, New York, United States.

What is the salary range for this position?

The base pay range is between $100,000 and $140,000 per year in USD, plus an annual bonus.

How many years of experience are required?

Applicants must have 7+ years of experience in digital media, including deep expertise in Paid Social, plus at least 1 year of experience managing a team.

What benefits does Smartly offer employees?

Benefits include 5 weeks of paid time off, unlimited sick days, 11 company-paid holidays, healthcare packages, mental health benefits, a monthly wellness benefit, learning reimbursements, a 401(k) with matching, equity grants, and a choice of computer.

How should I apply for this job?

You should apply directly on the official Smartly company careers page.

Ready to apply?

The application is on the official Smartly careers page.

Apply on company site