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Major Incident Manager

SonarAustin, TexasIT Ops
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Salary
Not listed
Job type
Employee / Full-Time
Posted
21 Oct 2025
Status
Open · checked 7d ago

About this role

Role Overview

Sonar is seeking a Major Incident Manager to join the IT Ops department in Austin, Texas. This full-time employment opportunity involves building and using automation tools to monitor and observe production infrastructure services across cloud and on-premises environments, making it an ideal role for professionals dedicated to system stability and operational excellence.

Key Responsibilities

Monitor and observe production infrastructure services spanning both cloud and on-premises environments.
Build, implement, and utilize advanced automation tools to streamline the software development lifecycle and eliminate repetitive tasks.
Manage change management processes, infrastructure administration, system support, and configuration management.
Partner with team members across international hubs to enhance platform reliability, speed, and security.

Requirements

Proven expertise in change management, infrastructure management, system support, and configuration management.
Strong aversion to repetitive manual tasks, with a clear preference for maximizing automation and overall reliability.
Ability to work effectively as part of a global team delivering robust technical solutions.

Skills and Tools

Automation tools and scripting for infrastructure monitoring
Cloud and on-premises infrastructure platforms
Change management methodologies
System and configuration management systems

About the Company

Sonar is the leader in AI code verification and governance, driving the future of agent-centric software development. Serving over 75% of the Fortune 100, the company helps organizations build reliable, secure, and compliant software using platforms like SonarQube. With over $400M in revenue and profitable, fast-paced growth, Sonar operates across global hubs including Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C.

How to Apply

Interested candidates should apply directly on the official company careers page.

Questions candidates ask

Where is the Major Incident Manager position located?

The position is based in Austin, Texas.

Is this a remote role?

No, this is an on-site position located in Austin, Texas.

What department does this role belong to?

This role is part of the IT Ops department.

What core expertise is required for this role?

Candidates must have expertise in change management, infrastructure management, system support, and configuration management.

How should I apply for the Major Incident Manager job?

You should apply directly on the official company careers page.

Ready to apply?

The application is on the official Sonar careers page.

Apply on company site