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IT Support Engineer

AnthropicTokyo, JapanSecurity
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Salary
Not listed
Job type
Full-time
Posted
20 Aug 2026
Status
Open · checked 7d ago

About this role

Role Overview

The IT Support Engineer role at Anthropic in Tokyo, Japan provides essential technical operations to ensure every employee works smoothly and efficiently. This position suits an experienced IT professional with a strong service mindset who wants to support cutting-edge artificial intelligence research teams in a rapidly growing environment.

Key Responsibilities

Triage and resolve day-to-day technical issues across hardware, software, networking, and user accounts via ticketing systems, Slack, and in-person interactions.
Diagnose and support a variety of operating systems and devices, including macOS, ChromeOS, iOS, Android, and core SaaS applications like Google Workspace, Slack, GitHub, and Atlassian.
Manage employee lifecycle workflows, covering onboarding, offboarding, access management, and organizational changes.
Provide hands-on assistance for user technology, conference rooms, AV systems, and printers, while handling escalations requiring cross-functional collaboration.
Participate in an on-call rotation to address urgent technical issues outside of regular business hours.
Create and maintain internal documentation, runbooks, and knowledge base articles while identifying recurring patterns to automate or solve systemically.
Assist with scripting tasks using Bash or Python to streamline high-volume operations and automate repetitive processes.

Requirements

Minimum of 7 years of hands-on IT support experience, preferably within a fast-paced or high-growth business environment.
Demonstrated expertise supporting macOS endpoints alongside familiarity with ChromeOS, iOS, and Android devices.
Significant administrative experience with Google Workspace and Slack, including workspace management and permissions.
Strong understanding of identity and access management fundamentals such as SSO, MFA, and directory services, alongside mobile device management concepts.
Basic scripting proficiency in Bash or Python for process automation.
Excellent communication skills, methodical troubleshooting abilities, and a strong sense of ownership to follow problems through to completion.
Ability to work from the Tokyo office with a hybrid expectation of at least 4 days per week.
Minimum education requirement of a Bachelor's degree or an equivalent combination of education, training, and relevant professional experience.

Nice to Have

Familiarity with zero-trust security concepts and endpoint security tooling.
Working knowledge of networking basics including DNS, DHCP, VPNs, and general networking fundamentals.
Experience contributing to broader IT projects such as migrations, tool rollouts, or process redesigns.
Prior experience utilizing AI tools to enhance personal or team productivity.

Skills and Tools

macOS, ChromeOS, iOS, Android
Google Workspace, Slack, GitHub, Atlassian SaaS platforms
SSO, MFA, MDM, and directory services
Bash, Python scripting
Hardware, AV systems, printers, and networking fundamentals

Salary and Benefits

Competitive compensation package
Optional equity donation matching
Generous vacation policy and parental leave
Flexible working hours
Collaborative office space in Tokyo with visa sponsorship support available for qualifying candidates

About the Company

Anthropic operates as a public benefit corporation dedicated to building reliable, interpretable, and steerable AI systems that remain safe and beneficial for society. The organization functions as a single cohesive team of researchers, engineers, and policy experts pursuing large-scale empirical AI research.

How to Apply

Interested candidates should visit the official Anthropic careers page to submit an application on a rolling basis.

Skills and tech stack

Python

Questions candidates ask

What is the location and hybrid work policy for the IT Support Engineer?

The role is based in Tokyo, Japan, with an expectation to work from the office 4 days per week.

How many years of experience are required for this position?

Candidates must have a minimum of 7 years of hands-on IT support experience.

Does Anthropic offer visa sponsorship for this role?

Yes, Anthropic does sponsor visas and retains an immigration lawyer to assist candidates who receive an offer.

What operating systems and tools will I support?

You will primarily support macOS environments, alongside ChromeOS, iOS, and Android devices, as well as SaaS platforms like Google Workspace, Slack, GitHub, and Atlassian.

What educational background is required?

A Bachelor's degree or an equivalent combination of education, training, and professional experience in a relevant field is required.

Ready to apply?

The application is on the official Anthropic careers page.

Apply on company site