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IT Support Engineer, Executive Support

AnthropicSan Francisco, CASecurity
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Salary
Not listed
Job type
Full-time
Posted
24 Jul 2026
Status
Open · checked 7d ago

About this role

Role Overview

The IT Support Engineer, Executive Support role at Anthropic involves establishing and managing a dedicated executive technology support function based in San Francisco, California. This position suits an experienced IT professional skilled in delivering discrete, polished, and dependable technical services to leadership teams, board members, and administrative staff.

Key Responsibilities

Build and manage executive support intake channels to monitor, respond to, and resolve requests from board members, executives, and administrative business partners.
Define and deliver a white-glove service model that maintains strict confidentiality and composure under tight deadlines.
Collaborate with the AV pod to design board-meeting AV playbooks, offering comprehensive audiovisual support for executive rooms and board sessions.
Create clear service level agreements, runbooks, and structured intake paths to ensure consistent support quality during company growth.
Establish device, account, and access setup procedures for board members alongside the onboarding team.
Participate in shared ticket queues, handling walk-ups, hardware swaps, desk-side assistance, and tier-one AV triage.
Contribute to the core on-call rotation, maintain regular on-site presence in San Francisco, and document operational procedures in the knowledge base.

Requirements

Bring at least 7 years of professional experience in IT support, including a minimum of 3 years dedicated to executive support.
Demonstrate prior experience building a service desk, VIP support function, or white-glove program completely from scratch.
Possess a proven track record of handling sensitive requests with high discretion, strong judgment, and professional composure.
Exhibit solid hands-on technical fundamentals covering macOS fleets, identity and access management, hardware lifecycles, and SaaS troubleshooting.
Show fluency in executive room audiovisual technology, including the ability to set up, verify, and repair systems under time constraints.
Hold a bachelor's degree in a relevant field of study or possess an equivalent combination of training, education, and professional experience.

Nice to Have

Experience supporting a C-suite or board of directors within compliance-heavy or security-sensitive environments.
Advanced audiovisual depth beyond first response, such as live event management, broadcasting, or room design input.
Background in creating self-service content, support automation, or operational runbooks.
Prior involvement supporting highly technical user bases or artificial intelligence and machine learning research facilities.

Skills and Tools

macOS enterprise fleet administration
SaaS application troubleshooting
Identity and access management
Hardware lifecycle management
Executive audiovisual systems and board room technology
Runbook creation and technical documentation

Salary and Benefits

Annual base salary ranging from $230,000 to $265,000 USD
Competitive compensation and benefits packages
Generous vacation and flexible parental leave policies
Flexible working hours and optional equity donation matching
Collaborative office environment located in San Francisco

About the Company

Anthropic functions as a public benefit corporation dedicated to building reliable, interpretable, and steerable artificial intelligence systems that remain safe and beneficial for society. The organization operates as a highly collaborative group of researchers, engineers, policy specialists, and business leaders working together on large-scale empirical science efforts.

How to Apply

Interested candidates should submit their application directly through the official Anthropic careers page on a rolling basis.

Questions candidates ask

What is the location and work policy for this role?

The position is based in San Francisco, CA, with a location-based hybrid policy requiring staff to be in the office at least 25% of the time.

What are the experience requirements for the IT Support Engineer?

Candidates must have at least 7 years of overall IT support experience, with a minimum of 3 years specifically focused on executive support.

What is the salary range for this position?

The annual base salary range for this role is between $230,000 and $265,000 USD.

Is visa sponsorship available?

Yes, Anthropic sponsors visas for eligible candidates and retains an immigration lawyer to assist with the process when an offer is made.

What educational background is required?

Applicants must hold a bachelor's degree in a relevant field or have an equivalent combination of education, training, and professional experience.

Ready to apply?

The application is on the official Anthropic careers page.

Apply on company site