About this role
Figure needs an IT Operations Specialist to scale up headquarters infrastructure and ensure seamless technical support across multiple buildings in San Jose. The selected candidate will partner directly with the broader IT team to manage hardware inventory, resolve daily technical issues, and maintain essential office services like Okta, Google Workspace, and Zoom.
Daily responsibilities include tracking support tickets, managing the onboarding and offboarding lifecycle for employees, and handling AV operations for conference rooms. Success in this role requires strong professionalism, sound judgment, and a solid foundation in multi-OS troubleshooting.
What you will do
- Document, track, and monitor customer issues using standard ticketing systems, chat software, and email to ensure prompt resolution.
- Manage the hardware and access lifecycle during employee onboarding and offboarding procedures.
- Maintain accurate inventories of equipment and IT assets to keep compliance standards intact.
- Administer core IT services including Okta, Google Workspace, Slack, Zoom, and security hardware.
- Deliver audio-visual and event operational support for conference rooms, phone booths, and large meeting spaces.
- Handle printer-related requests and maintain relationships with external vendors and cross-functional teams.
What you need
- Possess at least one year of corporate IT support experience.
- Demonstrate troubleshooting skills across Linux, Mac, and Windows operating systems.
- Apply basic knowledge of Windows PC hardware, Linux software, and Apple environment configurations.
- Understand network baselines, including network configurations and VPN provisioning.
- Show proficiency in video conferencing tools such as Google Meets and Zoom.
- Hold a valid CA Driver's License.
Nice to have
- Familiarity with enterprise tools such as Google Workspace, Slack, JIRA, and Zoom
- Experience with a ticketing support platform such as JIRA
- Extensive knowledge of Mac OS, iOS and Apple hardware, Windows 10/11, Linux Ubuntu versions
- Strong customer service, problem solving, and teamwork abilities
- Experience operating within a globally relevant, fast paced enterprise environment
Skills and tech stack
Questions candidates ask
What is the work location and remote policy?
The company is based in San Jose, CA and requires 5 days/week in-office collaboration across different buildings within HQ.
What tools and platforms will I be supporting?
You will support common IT services including Okta, Google Workspace, Slack, Zoom, security hardware, and various video conference platforms.