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Incident Response Manager - Product & Engineering

AnthropicDublin, IE; London, UK; New York City, NY; Remote-Friendly, United StatesTechnical Program Management
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
29 Apr 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Incident Response Manager at Anthropic is a vital operational position responsible for driving the organization's response to high-stakes technical incidents across multiple locations including Dublin, London, New York City, and Remote. This professional serves as the operational backbone during critical events, ensuring seamless communication and coordination across engineering, legal, security, and leadership teams. The position suits an experienced operational leader who thrives in fast-paced environments and enjoys establishing structured response frameworks where none previously existed.

Key Responsibilities

Build and shape the incident response management function by establishing operational standards, tooling, and scalable processes.
Function as an on-call incident commander, guiding coordinated responses during multi-severity and simultaneous technical incidents.
Manage end-to-end incident communications, providing real-time updates for internal stakeholders, customer channels, and public status pages.
Lead blameless incident reviews, ensuring actionable remediation steps are implemented to prevent future recurrences.
Collaborate closely with product, engineering, security, and go-to-market teams to continuously elevate detection and mitigation capabilities.
Author new incident response policies, escalation procedures, and operational runbooks.

Requirements

Minimum of 5 years of professional experience in incident management, focusing on technical product or infrastructure incidents.
Demonstrated background in building or significantly shaping incident response programs within high-growth or ambiguous environments.
Technical depth across cloud infrastructure, distributed systems, monitoring tools, and log navigation to engage engineering teams effectively.
Strong analytical mindset utilizing metrics, queries, and trend data to inform decisions and drive continuous improvement.
Bachelor’s degree or an equivalent combination of education, training, and professional experience in a relevant field of study.
Ability to work under a location-based hybrid policy requiring presence in an office setting at least 25% of the time.

Nice to Have

Experience operating in high-growth startup settings where processes required creation from the ground up.
Prior involvement in shaping cross-functional coordination structures involving executive leadership, legal, and communications departments.

Skills and Tools

Incident Command Systems and On-Call Operations
Cloud Infrastructure and Distributed Systems
Monitoring Tools and Log Navigation
Data Analysis and Incident Metrics Tracking
Cross-Functional Stakeholder Communication

Salary and Benefits

Annual base salary ranging from $290,000 to $365,000 USD.
Competitive compensation and comprehensive benefits package.
Generous vacation time and parental leave policies.
Flexible working hours with collaborative office environments.
Optional equity donation matching program.

About the Company

Anthropic is a public benefit corporation dedicated to building reliable, interpretable, and steerable AI systems that remain safe and beneficial for society. Operating as a single cohesive team, the organization approaches AI research as an empirical science akin to physics and biology. The company values broad collaboration, diverse perspectives, and high-impact research focused on long-term safety and transparency.

How to Apply

Candidates interested in this position should visit the official Anthropic careers page to submit their application securely.

Questions candidates ask

What locations can I work from for this role?

This position is available in Dublin, IE; London, UK; New York City, NY; or as Remote-Friendly within the United States, subject to a hybrid policy requiring at least 25% in-office time.

What is the salary range for the Incident Response Manager?

The annual salary range for this role is between $290,000 and $365,000 USD.

How many years of experience are required?

Candidates must have 5+ years of experience in incident management, including direct management of technical product or infrastructure incidents.

Does Anthropic offer visa sponsorship for this position?

Yes, Anthropic provides visa sponsorship and partners with an immigration lawyer to assist candidates who receive an offer.

How should I submit my application?

You should apply directly through the official Anthropic careers page to ensure security and proper submission.

Ready to apply?

The application is on the official Anthropic careers page.

Apply on company site