About this role
Professionals who thrive on building regional functions from the ground up while navigating diverse regulatory landscapes will find a strong fit in this opportunity. Anthropic is expanding its footprint and seeks a senior leader to establish and scale the Customer Success organization across the Asia-Pacific region, spanning markets such as India, Japan, Korea, ASEAN, and Australia and New Zealand. Working closely with global GTM, product, and engineering teams, the incoming leader will shape regional strategy, guide enterprise adoption of Claude, and build a multi-layered team equipped to handle varied buying cultures and language needs.
This foundational role involves owning core business outcomes including customer health, retention, expansion, and satisfaction for strategic APAC accounts. The person in this position will mentor managers, establish scalable operational cadences across multiple time zones, and represent the company in executive engagements with enterprises, startups, and public sector bodies. By partnering with channel ecosystems and cloud providers, the leader ensures that regional customer priorities directly inform global product roadmaps while deploying AI responsibly.
What you will do
- Build and lead a multi-layered Customer Success organization across APAC by managing managers and scaling the team responsibly.
- Define and execute the regional CS strategy in partnership with global leadership while localizing approaches for specific market dynamics.
- Own core business outcomes such as customer health, retention, expansion, and satisfaction across all APAC accounts.
- Hire, develop, and coach a high-performing team of managers and individual contributors across diverse geographies and working cultures.
- Partner with global CS, sales, product, and engineering teams to ensure the voice of APAC customers reaches decision-making forums.
- Establish scalable processes, playbooks, and operating cadences that function seamlessly across APAC time zones.
- Represent the organization with senior customer stakeholders, leading executive engagements, QBRs, and strategic account conversations.
- Collaborate with APAC channel and cloud partners, systems integrators, and consulting firms to shape enterprise AI adoption.
What you need
- Bring 15 or more years of experience in management consulting, technology consulting, professional services, or customer-facing advisory roles.
- Demonstrate a proven track record of advising senior client executives on complex transformation programs.
- Possess experience building and leading multi-market Customer Success or Technical Success organizations, including managing managers.
- Show a history of scaling CS teams across APAC within enterprise software, SaaS, or AI and ML companies.
- Exhibit a demonstrated ability to balance global alignment with regional localization across multiple APAC markets and cultures.
- Hold a strong people leadership philosophy focused on hiring, coaching, and developing managers and senior individual contributors.
- Demonstrate experience owning enterprise customer relationships and driving measurable business outcomes in APAC markets.
- Possess strong executive presence and excellent cross-functional partnership skills across time zones with global leadership teams.
Nice to have
- Experience leading Customer Success across APAC
- Working fluency in an APAC language such as Japanese, Korean, or an ASEAN language
- Experience standing up a CS function in a new APAC market from the ground up
- Background in API products, developer platforms, or consumption-based business models
- Familiarity with AI and ML technologies and the ability to explain complex technical concepts to business audiences
Skills and tech stack
Questions candidates ask
What is the remote or office policy for this role?
Anthropic maintains a location-based hybrid policy where staff are expected to be in one of the offices at least 25% of the time, though some roles may require more frequent in-office presence.
Does Anthropic offer visa sponsorship for candidates?
The company does sponsor visas and retains an immigration lawyer to help, making every reasonable effort to secure a visa if an offer is extended.
What qualifications are strictly required for this position?
Candidates must have 15+ years of experience in management consulting, technology consulting, professional services, or customer-facing advisory roles, alongside a track record of building and leading multi-market Customer Success organizations in APAC.