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Head of Community, Enterprise Marketing

AnthropicSan Francisco, CA | New York City, NYMarketing & Brand
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Salary
Not listed
Job type
Full-time
Posted
14 Aug 2026
Status
Open · checked 7d ago

About this role

The Head of Community, Enterprise Marketing position at Anthropic involves directing global community strategy and scaling programs to drive user retention and product adoption. Based in San Francisco, CA or New York City, NY, this role is designed for an experienced community leader who can connect grassroots engagement directly to enterprise expansion.

Role Overview

Anthropic is looking for a Head of Community to shape the future of its user engagement across developers, individual Claude users, and enterprise decision-makers. This leadership position sits at the intersection of Product, Sales, Product Marketing, Brand, and Communications. The chosen candidate will establish a robust operating model and data-driven measurement framework, moving past simple activity metrics to focus on retained users and product adoption. This role suits a strategic leader capable of managing a distributed team while building customized engagement paths for diverse technical and executive audiences.

Key Responsibilities

Own the global community strategy, operating model, audience thesis, and program portfolio across central and regional execution.
Lead, coach, and scale a distributed team of program owners and regional leads, setting hiring bars and developing community-native operators.
Partner with Product and Data Science to establish a rigorous measurement framework focusing on user retention and product adoption.
Design and execute programs tailored to various seniority levels and functional roles, bridging technical practitioners and C-suite executives.
Connect bottom-up, self-serve adoption inside large accounts to enterprise expansion by architecting champions, train-the-trainer, and partner ecosystem motions.
Integrate training, certification, enablement, and community help into a single scalable skill-building engine.
Collaborate closely with Brand and Communications to maintain positive sentiment and align community initiatives with product launches and pricing updates.

Requirements

Proven experience building and leading a community or customer advocacy function that acted as a commercial growth lever.
Demonstrated success in managing and developing distributed teams of program owners and regional leads.
Strong analytical mindset regarding funnels, segmentation, metrics, and defending business outcomes in QBRs.
Experience connecting self-serve, bottoms-up user adoption inside large accounts to enterprise sales expansion.
Ability to craft and adapt playbooks for both technical API-first developers and enterprise executive buyers.
Experience operating as an integrated marketer alongside cross-functional teams with Product and Data Science partners.
Excellent communication skills capable of engaging audiences ranging from Staff engineers to CIOs.
Minimum education requirement of a Bachelor’s degree or an equivalent combination of education, training, and experience.
Relevant field of study demonstrated through coursework, training, or professional experience.

Nice to Have

Experience running community or advocacy at a company combining PLG self-serve motions and enterprise sales.
Background in building recognized champions, ambassadors, or advocacy programs.
Familiarity with developer tools, infrastructure, or AI products with credibility among technical audiences.
Prior establishment of community measurement plumbing including cohorting, attribution, and usage segmentation.
International experience scaling community in-region such as EMEA, Japan, or APAC.
Track record of building user trust through challenging moments alongside communications teams.
Professional background combining more than one discipline, such as customer marketing, developer relations, growth, or customer education.

Skills and Tools

Community Strategy and Operations
Global Team Leadership
Data Science and Analytics Collaboration
Funnel and Cohort Segmentation
Enterprise Advocacy and Champions Programs
Cross-functional Marketing Integration
Developer and Executive Communication

Salary and Benefits

Annual base salary range of $400,000 USD.
Competitive compensation and benefits package.
Optional equity donation matching.
Generous vacation and parental leave policies.
Flexible working hours.
Access to collaborative office spaces with a location-based hybrid policy requiring at least 25% in-office presence.
Visa sponsorship provided for eligible candidates.

About the Company

Anthropic is a public benefit corporation headquartered in San Francisco focused on building reliable, interpretable, and steerable AI systems. The organization operates as a collaborative, cohesive team treating AI research as an empirical science, working to ensure artificial intelligence remains safe and beneficial for society.

How to Apply

Interested candidates should submit their application directly through the official Anthropic careers page.

Questions candidates ask

What is the location for the Head of Community role?

The role is based in San Francisco, CA or New York City, NY, operating under a location-based hybrid policy requiring staff to be in an office at least 25% of the time.

What is the compensation range for this position?

The annual salary for this role is $400,000 USD.

Does Anthropic offer visa sponsorship for this job?

Yes, Anthropic sponsors visas for this role and retains an immigration lawyer to assist successful candidates with the visa process.

What level of education is required to apply?

Candidates must have a Bachelor’s degree or an equivalent combination of education, training, and/or experience in a relevant field of study.

How should I submit my application?

Applications should be submitted directly through the official Anthropic careers page.

Ready to apply?

The application is on the official Anthropic careers page.

Apply on company site