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Enterprise Technical Support Engineer

NotionSan Francisco, CaliforniaCustomer Experience
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Salary
$160K - $185K USD
Job type
Full-time
Work mode
Remote
Posted
27 Apr 2026
Status
Open · checked 7d ago

About this role

Notion is seeking an Enterprise Technical Support Engineer to join the Customer Experience department in San Francisco, California. This full-time position suits an experienced professional ready to provide white-glove technical assistance and build scalable support systems for enterprise clients.

Role Overview

In this position, the Enterprise Technical Support Engineer will collaborate closely with enterprise clients and internal engineers to resolve advanced technical issues. Responsibilities include designing scalable systems and processes to manage support workloads efficiently. The role is based in San Francisco, requiring in-office collaboration on Mondays, Tuesdays, and Thursdays as part of the team's anchor days.

Key Responsibilities

Deliver white-glove support to enterprise accounts to resolve challenging technical interactions.
Build and maintain strong relationships with key clients to guarantee high engagement and satisfaction.
Troubleshoot and resolve advanced platform issues and embedded partner applications, focusing on unlocking AI usage for clients.
Act as a vital bridge between clients and engineering by reproducing problems, creating detailed bug reports, and closing the communication loop.
Create, refine, and scale support processes to improve overall efficiency in handling high-priority cases.
Participate in an occasional on-call rotation to support clients outside of standard business hours.
Collaborate on internal knowledge bases and customer-facing documentation to enhance self-service capabilities.

Requirements

Ten or more years of professional experience in technical support, technical account management, or a related field.
Proven background in owning and scaling support processes end-to-end to drive company and customer outcomes.
Strong understanding of and practical experience working with REST APIs.
Experience advising clients on the adoption of AI tools.
Knowledge of Single Sign-On technologies including OAuth, SAML, and SCIM.
Experience troubleshooting desktop applications across Microsoft Windows and macOS.
Ability to analyze client and server application logs to determine the root cause of errors.

Nice to Have

Familiarity with Linux, APIs, NoSQL, MySQL, and similar open-source technologies.
Experience utilizing scripting languages such as Python, Java, JavaScript, or TypeScript.
Deep existing familiarity with the Notion platform.
Background operating within an organization utilizing Knowledge-Centered Service (KCS).

Skills and Tools

Python
TypeScript
JavaScript
Java
REST APIs
OAuth, SAML, SCIM
Log analysis tools

Salary and Benefits

Notion provides a competitive compensation package including cash, equity, and benefits. For candidates based in San Francisco, the estimated base salary range is $160,000 to $185,000 per year, determined by factors such as location, role complexity, and individual experience.

About the Company

Notion builds a collaborative AI workspace where teams and agents think together, combining knowledge, projects, meetings, and AI tools into a single platform. Millions of users and enterprises rely on Notion to streamline their work, championing craft, long-lasting solutions, and human-centric collaboration.

How to Apply

Candidates should visit the official Notion careers page to submit an application for this role.

Skills and tech stack

PythonTypeScriptJavaScriptJava

Questions candidates ask

Where is this job located?

This role is based in San Francisco, California, with in-office work required on Mondays, Tuesdays, and Thursdays.

What is the salary range for the Enterprise Technical Support Engineer?

The estimated base salary range for candidates based in San Francisco is $160,000 to $185,000 per year, alongside equity and benefits.

How many years of experience are required?

Applicants must have 10+ years of experience in technical support, technical account management, or a similar role.

What programming languages are listed as nice-to-haves?

Experience with scripting languages such as Python, Java, JavaScript, or TypeScript is considered a nice-to-have.

Is there an on-call requirement?

Yes, team members participate in an on-call rotation to assist clients outside of normal working hours approximately once every few months.

Ready to apply?

The application is on the official Notion careers page.

Apply on company site