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Enterprise Customer Success Manager

aveniUnited KingdomCustomer
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Experience
Senior
Posted
6 Oct 2026
Status
Open · checked 7d ago

About this role

Located in the United Kingdom, this full-time Enterprise Customer Success Manager position at Aveni involves managing strategic client relationships and driving product adoption for financial services organizations. This role suits professionals with enterprise B2B SaaS background who possess strong commercial acumen and experience engaging with senior stakeholders.

Role Overview

As an Enterprise Customer Success Manager at Aveni, the selected candidate takes post-sales ownership of enterprise accounts valued at approximately one million pounds each. The individual acts as a primary advisor for UK wealth managers, orchestrating internal teams to deliver measurable value across thousands of end users. This position includes a clear progression path toward Key Account Director or customer success leadership.

Key Responsibilities

Own customer outcomes by creating and executing success plans that demonstrate return on investment for Aveni.
Drive retention and growth through account renewals and expansion opportunities across Aveni Assist and Aveni Detect.
Build executive relationships by acting as a strategic advisor to senior stakeholders within Operations, Compliance, and the C-suite.
Orchestrate internal resources by coordinating implementation, support, product, and leadership teams.
Conduct quarterly business reviews that connect outcomes to client goals.
Drive adoption at scale by analyzing usage data to identify gaps across thousands of users.
Represent the customer voice in product decisions.

Requirements

Customer success experience managing multiple large enterprise accounts within B2B software as a service.
Scale-up or start-up background, or a demonstrated ability to transition from a large vendor to a smaller business environment.
Commercial track record of renewing and expanding accounts while maintaining a customer-centric focus.
Executive presence and confidence when interacting with senior stakeholders alongside a willingness to learn.
Willingness to travel regularly to client sites.

Nice to Have

Background working with wealth management or broader financial services clients.
Experience with business-to-business-to-consumer products requiring adoption across thousands of end users.
Prior work involving artificial intelligence or data-driven products.

Skills and Tools

Aveni Assist
Aveni Detect
Natural Language Processing
Large Language Models

Salary and Benefits

Thirty-four days of holiday inclusive of bank holidays, plus the birthday off.
Share options.
Continuous learning and skills development opportunities.
Flexible and remote working options including remote setups, co-working spaces, or hybrid arrangements.
Life insurance, income protection, private healthcare, and a twenty-four-seven employee assistance program.
Pension scheme with employer contributions matched up to five percent.
Retailer discounts, freebies, and a cycle-to-work scheme.

About the Company

Aveni is a technology company delivering artificial intelligence solutions for financial services organizations. The company combines natural language processing and large language model expertise with financial domain knowledge to provide automation and productivity tools.

How to Apply

Apply on the official company careers page.

Skills and tech stack

Natural Language ProcessingLarge Language ModelsAveni AssistAveni DetectLLMNLP

Questions candidates ask

What is the geographic location of this role?

The position is based in the United Kingdom with flexible and remote working options available.

What products will the customer success manager support?

The role involves driving renewals and expansion opportunities across Aveni Assist and Aveni Detect.

What travel is required for this position?

The role requires regular travel to client sites.

What benefits are included with employment?

Benefits include 34 days holiday including bank holidays and a birthday day off, share options, private healthcare, life insurance, income protection, a pension scheme with matched contributions up to 5%, and a cycle-to-work scheme.

Ready to apply?

The application is on the official aveni careers page.

Apply on company site