About this role
Customer Success Manager is a full-time position based in the United Kingdom that suits professionals experienced in B2B SaaS account management and client technology adoption. This role involves driving product usage for large user bases within financial services organizations and managing post-sale client portfolios.
Role Overview
Account managers take ownership of client portfolios following the sales phase, acting as the primary contact to ensure clients meet strategic objectives. Professionals collaborate with enablement and implementation teams to manage adoption across large organizations, conduct performance reviews, and spot expansion potential.
Key Responsibilities
Requirements
Nice to Have
Skills and Tools
Salary and Benefits
About the Company
Aveni is a technology company building production-ready agentic systems that automate workflows for banks, advisers, and financial services firms. The organization combines natural language processing and large language model expertise with financial services domain knowledge.
How to Apply
Interested candidates should apply on the official company careers page.
Skills and tech stack
Questions candidates ask
What is the location of this job?
The role is remote-first across the United Kingdom, with regular travel to client sites required.
What products will clients use?
Clients mainly use Aveni Assist and Aveni Detect.
What kind of experience is required?
Candidates need proven experience as a customer success manager within a B2B SaaS business, along with experience managing software used by large user bases.
What benefits are provided?
Benefits include 34 days of holiday plus a birthday off, share options, private medical and dental care, life insurance, income protection, matched pension up to 5 percent, and an employee assistance programme.