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Engineering Manager - Support Experience

StripeDublin4145 Support Products - Eng
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Salary
Not listed
Job type
Full-time
Experience
Senior · 10+ yrs
Posted
9 Oct 2026
Status
Open · checked 7d ago

About this role

Stripe is hiring an Engineering Manager for the Support Experience team in Dublin to lead a new engineering group building a greenfield product for large users. This role suits an experienced engineering leader with a background in managing full-stack teams and scaling production systems.

Role Overview

Stripe seeks an Engineering Manager for the Premium Support Experience team located in Dublin. The position functions like a founding engineering manager at an internal startup, focusing on building a greenfield product to deliver support experiences for large and complex users. The role involves setting technical direction, establishing team culture, and collaborating with product, design, and operational teams.

Key Responsibilities

Hire, lead, and manage a team of engineers while providing mentorship and support
Build team culture from the ground up to foster collaboration, inclusion, and continuous improvement
Partner with product management and design leaders to translate user needs into technical roadmaps
Drive project execution across the full development lifecycle with a focus on quality and reliability
Balance business priorities, user experience, and technical foundations through effective trade-offs
Collaborate with cross-functional stakeholders to integrate internal tooling and workflows
Enhance engineering standards, tooling, and processes
Communicate project progress, risks, and challenges clearly to stakeholders

Requirements

Minimum of 10 years of total industry experience
At least 3 years of experience managing teams that build and operate full-stack web applications at scale
Proven track record of recruiting and building teams
Ability to prioritize competing requirements and ship features iteratively
Customer-centric problem-solving skills and user empathy
Capability to thrive with a high level of autonomy
Commitment to fostering an inclusive and supportive work environment
Clear written and verbal communication skills for technical and non-technical audiences

Nice to Have

Experience building a new team or product from the early stage
Full-stack development experience using React and Ruby
Experience designing, deploying, and owning agentic LLM solutions such as multi-step orchestrators or tool use and function calling for customer support or workflow automation
Experience planning in quarters while maintaining a multi-year vision
Background in collaborating across organizational units with geographically distributed teams

Skills and Tools

React
Ruby
Generative AI technologies
Agentic LLM solutions
Distributed systems

About the Company

Stripe operates as a financial infrastructure platform that enables millions of enterprises and startups to accept payments, grow revenue, and find new business opportunities. The organization emphasizes user support as a core cultural value and partners across design, product, and operations to build end-to-end user experiences.

How to Apply

Candidates should apply directly on the official Stripe careers page.

Skills and tech stack

ReactRubyGenerative AILLMDistributed Systems

Questions candidates ask

Where is the Engineering Manager position located?

The position is based in Dublin.

What is the primary focus of the Premium Support Experience team?

The team builds greenfield products, internal tooling, and processes to provide a differentiated support experience for Stripe's largest and most engaged users.

How many years of experience are required for this role?

Candidates must have 10+ years of overall industry experience, including 3+ years managing teams that build and operate full-stack web applications at scale.

What technologies are mentioned as preferred for full-stack development?

React and Ruby are preferred for full-stack development, alongside experience with agentic LLM solutions.

Ready to apply?

The application is on the official Stripe careers page.

Apply on company site