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Engagement Manager - Data as a Service

Snorkel AINew York City, NY (Hybrid); San Francisco, CA (Hybrid)510 - DaaS G&A
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Salary
Not listed
Job type
Full-time
Posted
1 May 2026
Status
Open · checked 9d ago

About this role

Role Overview

The Engagement Manager - Data as a Service role at Snorkel AI is a foundational post-sales position based in New York City or San Francisco on a hybrid schedule. This job suits an experienced professional who thrives on deep strategic account management and wants to help shape the future of artificial intelligence data operations.

Key Responsibilities

Manage post-sale outcomes across a select group of strategic frontier-lab and enterprise accounts, driving adoption, consumption, and revenue realization.
Translate broad customer commitments into clear data orders with structured sequencing, delivery timing, and active management.
Coordinate delivery across multiple concurrent projects, maintaining a unified view of scope, risk, ownership, and next steps.
Serve as the primary point of contact for customer conversations regarding mid-delivery specification or scope changes, working alongside technical delivery managers.
Ensure delivered datasets successfully convert into recognized revenue on expected timelines.
Cultivate multi-threaded relationships across technical, research, operational, and executive stakeholders.
Partner directly with Account Executives on account strategy, next-order roadmaps, and expansion opportunities.
Identify and surface delivery risks early to prevent executive escalations.
Codify successful processes into playbooks, escalation paths, and operating cadences for the wider engagement management function.

Requirements

Minimum of 5 years of professional experience in customer success, engagement management, account management, or technical consulting within a data-driven or technical environment.
Proven background as an early or founding customer-facing owner who built customer motions from scratch rather than inheriting existing frameworks.
Demonstrated experience owning high-revenue accounts with a clear point of view on operational health metrics.
Hands-on experience managing scope and specification changes with customers during active delivery phases.
Track record of driving adoption, consumption, and expansion within complex enterprise settings.
Experience operating in a shared ownership model alongside Sales and Account Executives.
Ability to maintain substantive conversations with technical and research stakeholders concerning data quality, evaluation, and specification precision.
Comfort level operating amidst ambiguity, competing priorities, and fast-changing information.
Willingness to travel based on customer needs.

Nice to Have

Previous experience working directly with frontier AI labs or research organizations.
Familiarity with AI and machine learning workflows, data annotation, evaluation, or data infrastructure.
Experience managing revenue recognized against delivered and accepted work rather than traditional seat-based or subscription renewals.
Experience serving as the initial hire into a scaling organizational function.

Skills and Tools

Enterprise account management and revenue ownership
Technical consulting and client communication
Scope and delivery management
Cross-functional collaboration with Sales, Delivery, Product, and Engineering
Machine learning data workflows and evaluation metrics

Salary and Benefits

Annual salary range between $200,000 and $320,000 USD, determined by factors including skills, qualifications, experience, and geographic location.
Opportunities to shape priorities, influence strategic decisions, and impact the growth of a rapidly scaling AI lab.
Equal Employment Opportunity employer committed to diversity, inclusion, and reasonable accommodations for individuals with disabilities.

About the Company

Snorkel AI is the frontier artificial intelligence data lab that assists teams in building the data and environments required for high-performing frontier and agentic AI systems. Founded out of the Stanford AI Lab in 2019, the organization combines technology with research-driven AI data development to deliver datasets, benchmarks, evaluations, and custom solutions for real-world implementations.

How to Apply

Please apply directly on the official company careers page with your resume and relevant experience details.

Questions candidates ask

What locations are eligible for this hybrid role?

This position is hybrid and requires working 3 days a week in either the San Francisco, CA office or the New York, NY office.

What is the salary range for the Engagement Manager position?

The annual salary range is $200,000 to $320,000 USD, depending on factors such as skills, qualifications, experience, and geographic location.

How much experience is required to apply?

Candidates must have 5 or more years of experience in customer success, engagement management, account management, or technical consulting within a technical or data-driven environment.

Is this a pre-sales or post-sales role?

The primary focus is post-sales delivery, customer adoption, and revenue realization, though the role also stays close to pre-sales and pipeline strategy alongside Account Executives.

What background is helpful for talking with customers in this role?

Candidates should be able to hold working conversations with machine learning researchers and technical stakeholders regarding data quality, evaluation criteria, and specification precision.

Ready to apply?

The application is on the official Snorkel AI careers page.

Apply on company site