About this role
Scaling a rapidly expanding global community of developers, partners, and customers requires building the underlying operational foundation that allows Sierra's ecosystem to thrive. Sierra needs an Ecosystem Operations professional to manage programs, systems, and processes across partner enablement, developer relations, and training initiatives. Operating within the Partnerships and Ecosystems team in New York, the person in this role will collaborate across product, engineering, marketing, go-to-market, and agent development departments to bring order to complexity and drive efficiency. Someone who excels at executing high-impact programs, creating scalable processes, and navigating fast-moving environments will succeed here.
What you will do
- Manage curriculum operations, certification programs, learner journeys, and platform administration for Sierra University.
- Coordinate community-building programs that give customers and partners opportunities to connect, learn, and succeed globally.
- Drive partner enablement operations alongside the Partnerships team to ensure adequate training, resources, and support.
- Create and maintain developer-facing resources such as documentation, tutorials, videos, and technical enablement materials.
- Plan and execute ecosystem events including certification launches, builder summits, partner workshops, and developer days.
- Build and improve operational systems, reporting, and processes to help the Partnerships and Ecosystems team scale efficiently.
- Measure ecosystem health metrics like certification adoption and community engagement to continuously improve builder support.
What you need
- Bring 6 to 8 years or more of experience in ecosystem operations, developer relations, community programs, partner enablement, or program management at an enterprise SaaS or developer platform company.
- Demonstrate hands-on experience operating and scaling customer, partner, or developer programs.
- Possess experience creating developer-facing content including documentation, tutorials, videos, or technical enablement materials.
- Demonstrate fluency in modern AI tools and workflows with a strong understanding of how LLMs and developer tools transform software adoption.
- Showcase excellent written and verbal communication skills with experience producing customer-facing and executive-ready communications.
- Maintain high organizational skills, execution orientation, and an enthusiasm for building scalable programs in fast-moving environments.
Nice to have
- Experience at companies with scaled developer ecosystems, learning platforms, or partner communities
- Experience supporting both customer and partner audiences
- Familiarity with learning management systems, community platforms, event operations, and modern content creation tools
- Experience working with AI platforms, developer tools, or enterprise software ecosystems
- Prior software development, solutions engineering, or technical implementation experience
Benefits
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for employees and families
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
Skills and tech stack
Questions candidates ask
Where is the role located?
Sierra is primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. This specific position is listed in New York, NY.
What is the compensation for this position?
The salary range for this role is $160K to $180K. Eligible full-time employees can also participate in Sierra's equity plans.
What teams will I work with?
You will work closely with Product, Engineering, Marketing, GTM, Agent Development, and Partnerships teams. This is a high-impact, cross-functional role within the Partnerships & Ecosystems team.
What benefits are provided?
Full-time employees receive flexible unlimited paid time off, medical, dental, and vision benefits, life insurance, disability benefits, retirement plans, parental leave, and fertility benefits through Carrot.