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Director, Professional Services

OpenGovUS | Illinois | ChicagoProfessional Services
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Salary
$180K - $200K USD
Job type
Full-time
Posted
8 Sept 2026
Status
Open · checked 7d ago

About this role

The Director, Professional Services position at OpenGov in Chicago, Illinois is a key leadership role responsible for guiding a team of project managers and implementation experts. This opportunity suits an experienced SaaS delivery leader who can balance strict financial targets with strategic product collaboration to help state and local governments operate efficiently.

Role Overview

In this Chicago-based role, the Director oversees portfolio profitability, delivery predictability, and team execution across a defined product vertical. The individual acts as an executive sponsor for client projects, partners closely with Engineering and Product Management to refine deployment strategies, and champions an AI-first operational approach to reduce manual effort.

Key Responsibilities

Lead and scale a high-performing team of project managers, implementation analysts, and consultants to ensure deployments happen on time and on budget.
Own the P&L for the assigned portfolio, managing margin, resource planning, utilization, and hours-over-budget performance.
Drive an AI-first methodology across the team, utilizing AI tooling for scoping, configuration, testing, documentation, and reporting.
Partner directly with Product and Engineering to translate implementation friction into prioritized product enhancements and roadmap priorities.
Serve as an executive sponsor on key customer accounts, traveling to client sites, managing escalations, and ensuring robust relationship building.
Participate actively in the sales process to guarantee proper scoping, resourcing, and deliverability of sold solutions.

Requirements

Minimum of 5 years leading professional services delivery teams in a SaaS environment, inclusive of direct P&L ownership.
Demonstrated experience driving an AI-first mentality across a delivery team for configuration, documentation, and reporting.
Proven track record of partnering with Product and Engineering organizations to influence roadmap priorities using delivery data.
Experience scoping and delivering custom or configured solutions in coordination with engineering teams.
Strong analytical thinking, systems perspective, and diligent process analysis skills.
Comfort working directly with delivery and product data, including utilization, effort, and escalation reporting.
Ability to communicate with confidence and credibility at the executive level both internally and with customers.

Nice to Have

Experience with government processes, protocols, and use cases applicable to software solutions.
Familiarity with software development practices and release cycles to engage credibly on scope and feasibility.
Experience defining the boundary between product capability and services delivery in a growing SaaS organization.

Skills and Tools

SaaS Professional Services Leadership
P&L Management and Portfolio Financial Oversight
AI-Native Tools and AI-First Delivery Strategies
Enterprise Software Implementation and Project Management Methodologies
Executive Stakeholder Engagement and Escalation Management
Cross-Functional Collaboration with Product and Engineering

Salary and Benefits

Salary range in Chicago, IL is $180,000 to $200,000, combining base pay and a variable component tied to company and individual performance.
Comprehensive healthcare options for individuals and families.
Flexible vacation policy and paid company holidays.
401(k) plan with company match.
Paid parental leave, wellness stipends, and Health Savings Account (HSA) contributions.
Professional development and growth opportunities, alongside weekly catered lunches in a collaborative office environment.

About the Company

OpenGov is a leader in AI and ERP solutions tailored for U.S. local and state governments. Over 2,000 agencies, cities, counties, and school districts utilize the OpenGov Public Service Platform to enhance operational efficiency and public trust. The company is headquartered in San Francisco with additional offices across the country, including Chicago.

How to Apply

Interested candidates should visit the official OpenGov careers page to submit an application for the Director, Professional Services role.

Questions candidates ask

What is the salary range for the Director, Professional Services role at OpenGov in Chicago?

The salary range for this position in Chicago, IL is $180,000 to $200,000, which includes a base salary plus a variable compensation portion based on performance.

What level of experience is required for this position?

Candidates must have a minimum of five years leading professional services delivery teams in a SaaS environment, which includes direct P&L ownership.

Is remote work available for this position?

No, this job is located on-site in Chicago, Illinois (US | Illinois | Chicago) and is listed as non-remote.

What does an AI-first mentality mean in this role?

It requires applying AI tooling to scoping, configuration, testing, documentation, status reporting, and knowledge capture, and holding the team accountable for adopting it to eliminate manual effort.

What benefits are provided by OpenGov?

Benefits include comprehensive healthcare options, a flexible vacation policy, a 401(k) with company match, paid parental leave, wellness stipends, HSA contributions, and professional development opportunities.

Ready to apply?

The application is on the official OpenGov careers page.

Apply on company site