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Developer Support Engineer (Singapore)

BraintrustSingaporeEngineering
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Salary
$140K - $190K SGD
Job type
Full-time
Work mode
Remote
Posted
31 Jul 2026
Status
Open · checked 9d ago

About this role

The Developer Support Engineer role at Braintrust is a remote position based in Singapore designed for technical professionals who enjoy helping developers overcome complex obstacles. This position suits individuals passionate about artificial intelligence, developer tools, and delivering exceptional technical assistance.

Role Overview

Braintrust seeks a Developer Support Engineer to assist fast-moving developers building applications powered by large language models. The selected candidate will diagnose technical blockers, troubleshoot API and SDK challenges, and collaborate closely with product and engineering teams. Operating remotely from Singapore, this position plays a critical strategic role in driving customer success and product reliability.

Key Responsibilities

Diagnose, troubleshoot, and resolve API and SDK utilization issues directly within customer codebases utilizing Python or TypeScript.
Reproduce bugs reported by users, find potential root causes, and work alongside engineering to implement fixes.
Handle support communications via Slack and email while maintaining clear, empathetic, and technical dialogues.
Write and update knowledge base documentation to unblock future platform users.
Build internal tooling, write scripts, and fix bugs to optimize support operations.
Gather user feedback and relay insights to the product and engineering departments to influence roadmaps.
Engage in on-call schedules to address critical issues or offer coverage during regional holidays.
Deliver technical mentorship and shape escalation processes for cross-functional colleagues.

Requirements

Professional background in supporting developer-facing tools as a software engineer, customer engineer, developer success engineer, or technical account manager.
Ability to write, debug, and reason through Python and TypeScript codebases.
Quick learner regarding application programming interfaces, software development kits, and developer utilities.
Strong sense of personal ownership when resolving intricate technical hurdles.
Empathetic and precise communication skills when explaining complex concepts.
High curiosity surrounding large language model use cases and trustworthy artificial intelligence tooling.

Nice to Have

Experience supporting machine learning infrastructure, observability platforms, or developer tools.
Familiarity with LLM APIs such as Anthropic or OpenAI.
Practical knowledge regarding datasets, evaluation metrics, or prompt engineering.
Background contributing to product-led growth, documentation, or support tooling.
History of serving as a senior technical team member in fast-paced environments.
Experience submitting pull requests to production codebases for backend services, infrastructure, or SDKs.
Cloud certifications or working knowledge of containerized systems including Kubernetes and Terraform.

Skills and Tools

Python
TypeScript
Kubernetes
Terraform
LLM technologies
APIs and SDKs

Salary and Benefits

Annual salary ranging from 140,000 to 190,000 SGD per year
Equity options
Medical, dental, and vision insurance coverage
Flexible time off policies
Daily lunch, snacks, and beverages
Cellphone and wifi stipend

About the Company

Braintrust operates as an agent observability platform that applies intelligence to agent traces and surfaces vital patterns. Prominent organizations like OpenAI, Stripe, Notion, Box, and Cloudflare use the platform to trace agents, evaluate performance, and resolve observability challenges.

How to Apply

Interested candidates should visit the official Braintrust careers page to submit an application for this remote Singapore role.

Skills and tech stack

PythonKubernetesTypeScriptLLMTerraform

Questions candidates ask

What is the location of the Developer Support Engineer role?

This position is remote based in Singapore.

What is the salary range for this position?

The salary ranges from 140,000 to 190,000 SGD per year.

What programming languages are required?

Candidates must be able to write, debug, and reason through Python and/or TypeScript codebases.

What benefits are included?

Benefits include medical, dental, and vision insurance, flexible time off, competitive salary and equity, daily lunch, snacks, and beverages, plus a wifi and cellphone stipend.

How do I apply for the job?

Applicants should apply directly on the official Braintrust careers website.

Ready to apply?

The application is on the official Braintrust careers page.

Apply on company site