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Developer Support Engineer (London)

BraintrustLondonEngineering
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
9 Sept 2026
Status
Open · checked 7d ago

About this role

The Developer Support Engineer role at Braintrust in London is an opportunity to help developers overcome technical blockers while building LLM-powered applications. This remote position suits technical problem solvers who enjoy direct customer collaboration, debugging, and improving the overall developer experience.

Role Overview

Braintrust seeks Developer Support Engineers to deliver exceptional technical support to fast-moving engineering teams. In this position, professionals will troubleshoot complex issues, reproduce bugs, and contribute code fixes to enhance the platform. The role works closely with the Engineering, Solutions, and Product teams to ensure customers succeed in production.

Key Responsibilities

Diagnose, troubleshoot, and resolve API and SDK issues within Python or TypeScript codebases alongside customers.
Reproduce customer-reported bugs, identify root causes, and collaborate with Engineering on fixes.
Handle support communications via Slack and email with clear, technical, and empathetic messaging.
Create and maintain knowledge base documentation to unblock future developers and clarify unknown concepts.
Build internal tools, write scripts, and fix bugs to optimize the support workflow.
Relay valuable customer feedback to the Product and Engineering teams to influence roadmap priorities.
Participate in on-call rotations to address critical issues and cover local holidays.
Provide technical mentorship to peers and help shape escalation handling processes.

Requirements

Professional background supporting developer-facing products as a Software Engineer, Customer Engineer, Technical Account Manager, or similar technical role.
Ability to write, debug, and reason through Python and TypeScript codebases.
Quick learner regarding APIs, SDKs, and various developer tools.
Strong sense of personal ownership when resolving technical challenges until customers achieve their goals.
Exceptional written and verbal communication skills for explaining complex technical topics clearly.
Strong curiosity regarding LLM use cases and making AI more reliable and trustworthy.

Nice to Have

Experience supporting developer tools, machine learning infrastructure, or observability platforms.
Familiarity with LLM application programming interfaces like OpenAI and Anthropic.
Comfort working with evaluation metrics, datasets, or prompt engineering techniques.
Background contributing to support tooling, documentation, or product-led growth initiatives.
Previous experience as a senior technical team member or tech lead within a high-growth environment.
History of submitting pull requests to production codebases for backend services, infrastructure, or SDKs.
Cloud certifications or practical experience troubleshooting containerized environments using Terraform and Kubernetes.

Skills and Tools

Python
TypeScript
Kubernetes
Terraform
LLM APIs and Developer Tools
API and SDK Troubleshooting

Salary and Benefits

Competitive salary and equity packages
Medical, dental, and vision insurance coverage
Flexible time off policy
Wifi and cellphone stipends
Daily lunch, snacks, and beverages provided

About the Company

Braintrust is the agent observability platform that applies intelligence to agent traces to surface critical patterns. Leading technology teams use Braintrust to trace agents, identify observability issues, and run evaluations to improve production performance. The company fosters a culture centered on care, continuous learning, and mutual support.

How to Apply

Interested candidates should visit the official Braintrust careers page online to submit their application for the Developer Support Engineer position.

Skills and tech stack

PythonLLMLLMsKubernetesTypeScriptPrompt Engineering

Questions candidates ask

What is the location of the Developer Support Engineer role?

This position is remote based in London, United Kingdom.

What programming languages are required for this job?

Candidates must be able to write, debug, and reason through Python and TypeScript codebases.

What primary communication channels are used for support?

Support communications with developers are handled primarily through Slack and email.

What benefits are included with employment at Braintrust?

Benefits include medical, dental, and vision insurance, competitive salary and equity, flexible time off, wifi and cellphone stipends, and daily lunch, snacks, and beverages.

How do I apply for this position?

You should apply directly on the official Braintrust company careers page.

Ready to apply?

The application is on the official Braintrust careers page.

Apply on company site