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Deployed Infrastructure Engineer

SierraSan Francisco, CAEngineering
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Salary
$230K - $390K USD
Job type
Full-time
Posted
21 Apr 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Deployed Infrastructure Engineer role at Sierra in San Francisco is an exciting opportunity to lead the end-to-end lifecycle of customer deployments for a leading AI agent platform. This position suits an experienced infrastructure professional who enjoys collaborating directly with enterprise clients to architect and manage secure deployment strategies.

Key Responsibilities

Own deployment architecture conversations and execution, designing and implementing strategies across customer environments including VPC configuration, permissioning, networking, and infrastructure provisioning.
Manage the full infrastructure lifecycle for critical enterprise clients, overseeing initial deployments, ongoing upgrades, scaling, and incident support.
Develop and maintain deployment runbooks, upgrade procedures, and automation tooling to ensure operations remain repeatable and reliable.
Partner closely with engineering teams to guarantee that the platform is deployable and operable across diverse customer requirements.
Collaborate directly with customer platform engineering, security, and DevOps teams to navigate specific infrastructure constraints and compliance regulations.
Work alongside Sales and Customer Success to scope infrastructure requirements during pre-sales and onboarding phases, translating client needs into concrete deployment plans.

Requirements

Bring four or more years of professional experience in infrastructure, DevOps, platform engineering, or solutions architecture, with a heavy focus on customer-facing deployment tasks.
Demonstrate deep experience working with AWS services, Terraform, container orchestration, and cloud networking elements such as VPCs, IAM, DNS, and load balancing.
Possess a proven track record of managing deployments within customer-owned cloud environments, successfully navigating security reviews, compliance mandates, and change management processes.
Exhibit the ability to navigate ambiguity when dealing with enterprise stakeholders, from platform engineers to CISOs, turning technical conversations into actionable plans.
Display strong operational instincts that prioritize upgrades, rollbacks, monitoring, and failure modes right from the start.
Demonstrate comfort working within a fast-moving environment while collaborating smoothly across engineering, product, and go-to-market teams.
Hold a degree in Computer Science or a related technical field, or possess equivalent professional experience.

Nice to Have

Hands-on experience working with Go services, GraphQL APIs, or LLM infrastructure in production environments.
Past experience operating at an early-stage company where you built deployment operations, playbooks, and tooling from the ground up.
Familiarity with observability and incident management tools in distributed systems like Prometheus, Grafana, or Datadog.
Experience designing CI/CD pipelines, deployment automation, or infrastructure self-service tooling tailored for enterprise customers.

Skills and Tools

AWS
Terraform
Container Orchestration
Cloud Networking (VPCs, IAM, DNS, Load Balancing)
Go Services (Preferred)
GraphQL APIs (Preferred)
LLM Infrastructure (Preferred)

Salary and Benefits

Annual salary range between $230,000 and $390,000 USD
Flexible and unlimited paid time off
Comprehensive medical, dental, and vision benefits for employees and their families
Life insurance and disability coverage
Retirement plan options dependent on the country of employment
Parental leave alongside fertility and family building benefits through Carrot
Daily lunch, snacks, and coffee provided at the office
Discretionary benefit stipend and free alphorn lessons
Participation in company equity plans for eligible full-time employees

About the Company

Sierra operates as the leading platform for customer-facing AI agents, collaborating with major global brands like The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank to transform customer service and business growth. Primarily operating as an in-person company based in San Francisco with growing international offices, Sierra is driven by core values of Trust, Customer Obsession, Craftsmanship, Intensity, and Family. The company was co-founded by Bret Taylor, who serves as OpenAI's Board Chair and previously held leadership roles at Salesforce, Facebook, and Google, and Clay Bavor, who spent 18 years leading various initiatives at Google including Google Labs and AR/VR efforts.

How to Apply

Interested candidates should visit the official Sierra careers page to submit an application and learn more about open opportunities.

Skills and tech stack

AWSLLMTerraform

Questions candidates ask

What is the salary range for the Deployed Infrastructure Engineer position?

The annual salary for this position ranges from $230,000 to $390,000 USD.

Where is this job located?

This is an in-person role located at Sierra's headquarters in San Francisco, CA.

What level of experience is required for this role?

Candidates must have four or more years of experience in infrastructure, DevOps, platform engineering, or solutions architecture roles with a focus on customer-facing deployment work.

What technical skills are expected from applicants?

Applicants should have deep experience with AWS services, Terraform, container orchestration, and cloud networking tools like VPCs, IAM, DNS, and load balancing.

What benefits are offered to full-time employees?

Full-time employees receive flexible paid time off, medical, dental, and vision benefits, life and disability insurance, parental leave, family building benefits through Carrot, lunch and snacks at the office, a discretionary benefit stipend, and equity plan participation.

Ready to apply?

The application is on the official Sierra careers page.

Apply on company site