Data Center Global Repairs Program Support
About this role
Inefficient hardware repair processes and unpredictable turnaround times can severely disrupt operations across a rapidly expanding data center fleet, creating a critical bottleneck for compute availability. As the Repairs Lead at Anthropic, the chosen candidate will solve this challenge by defining and managing the end-to-end hardware repair program for servers, GPUs, network infrastructure, and optics. Operating within the Data Center Infrastructure team, this person will take full accountability for repair SLAs, turnaround times, and return-to-service metrics across every site.
The work involves establishing scalable repair strategies, authoring triage and break-fix procedures, and partnering with supply chain and hardware engineering to optimize spares inventory and resolve root-cause failures. Success in this role requires extensive experience in large-scale data center hardware operations, proven vendor management capabilities, and the technical depth needed to independently verify repair quality and audit contractor performance.
What you will do
- Define the global repair strategy including repair SLAs, prioritization rules, escalation paths, and reporting methods, and drive standardization across all sites.
- Own repair turnaround time and repair backlog across the fleet evidenced by Anthropic-owned ticket and telemetry dashboards you help develop.
- Author and improve procedures for triage, break-fix, return-to-service validation, and train site operations partners on how to execute them.
- Manage RMA and reverse logistics programs with OEMs, ODMs, and depot repair vendors, including warranty claims, return cycle times, and failure analysis feedback.
- Set spares pool sizing and stocking levels by site and part, in coordination with supply chain and asset management, so that parts availability never gates repair SLAs.
- Analyze failure patterns across sites to identify root causes and drive corrective actions with hardware engineering, suppliers, and site operations owners.
- Lead the operating cadence with vendor and site leads, including weekly repair reviews, scorecards, and business reviews, and drive corrective actions for SLA excursions.
What you need
- Have 8+ years of experience in data center operations as a manager, technical lead or related role, including accountability for production availability.
- Can demonstrate a proven track record running break-fix programs at a large scale across multiple sites.
- Have managed vendors, OEMs, or contract workforces to measurable outcomes: SLAs, operational reviews, and corrective action.
- Possess hands-on technical depth in server, network, and rack-level hardware, enough to independently verify repair quality and audit vendor claims.
- Have built or substantially improved operational processes.
- Are comfortable working with ticket, telemetry, and inventory data to drive decisions.
- Possess a bachelor's degree in relevant domain or equivalent practical experience.
Nice to have
- Experience with GPU/accelerator or high-density liquid-cooled infrastructure, including tray, cold plate, and manifold-level repair.
- Experience managing RMA and warranty programs with hyperscale OEMs/ODMs, including failure analysis and supplier quality engagement.
- Experience with spares planning, reverse logistics, or depot repair at data center scale.
- Experience delivering repair outcomes inside partner-operated or colocation sites where on-the-floor operations are staffed via third parties.
- Familiarity with optics and high-speed interconnect failures.
Benefits
- Competitive compensation and benefits
- Optional equity donation matching
- Generous vacation and parental leave
- Flexible working hours
- Lovely office space in which to collaborate with colleagues
Skills and tech stack
Questions candidates ask
What is the remote policy for this role?
The role is remote-friendly within the United States. Currently, the company expects all staff to be in one of their offices at least 25% of the time, though some roles may require more time in the office.
What is the salary range for this position?
The annual base salary range for this role is $320,000 to $405,000 USD.
What level of experience is required?
Candidates need 8+ years of experience in data center operations as a manager, technical lead, or related role, including accountability for production availability.
Does the company provide visa sponsorship?
Yes, the company does sponsor visas. If an offer is made, they will make every reasonable effort to secure a visa and retain an immigration lawyer to help with the process.