Latest AI JobsBrowse Jobs
Meshy logo

Customer Support Specialist - CAD

MeshyCanada RemoteProduct
Apply on company site
Salary
$50K - $80K CAD
Job type
Full-time
Work mode
Remote
Posted
18 Sept 2026
Status
Open · checked 8d ago

About this role

Meshy is seeking a Customer Support Specialist for a remote role based in Canada to manage user inquiries during Eastern Time hours. This position suits an experienced support professional with a background in SaaS subscription management who wants to contribute to a growing generative AI platform.

Role Overview

The Customer Support Specialist owns the Eastern Time support window for the organization. The selected candidate will collaborate with global teams across Beijing and the United States to ensure continuous coverage for millions of users worldwide.

Key Responsibilities

Manage incoming user tickets covering general inquiries, technical bugs, feature requests, and billing questions.
Evaluate and resolve complex billing disputes and refund requests independently while adhering to established company guidelines.
Collaborate with the Product, Finance, and Engineering departments to troubleshoot software bugs and forward user feedback.
Optimize internal standard operating procedures, refund rules, and billing guidelines.
Create Help Center articles and automation rules using tools like Intercom to reduce repeat inquiries.
Analyze support ticket metrics to identify recurring user trends and present recommendations for improvement.
Coordinate closely with the Growth and Customer Success departments during scheduled Eastern Time hours.

Requirements

Possess two to five years of experience in subscription or billing support, including a minimum of two years supporting a major SaaS product.
Demonstrated ability to handle complex billing scenarios, discounts, and refund disputes independently.
Experience managing general support queues that include software bugs and feature requests.
Exceptional written and verbal English communication skills paired with a high level of empathy.
Quick adaptability to fast-paced technical products and modern support software.
Self-motivated work ethic with the ability to build structure in a developing environment.
Residency in Canada with availability to work Eastern Time hours.

Nice to Have

Background providing support for 3D or artificial intelligence products.
Familiarity with ticketing and billing platforms such as Intercom, PayPal, and Stripe, with specific expertise in optimizing Intercom.
Bilingual communication skills in English and Mandarin.

Skills and Tools

SaaS subscription support
Billing and dispute resolution
Intercom
Stripe
PayPal
Ticketing system optimization
Technical troubleshooting

Salary and Benefits

Annual salary range of 50,000 to 80,000 CAD
Stock options for core team members
Comprehensive vision, dental, and health insurance coverage
Flexible remote work environment

About the Company

Meshy is a market leader in generative 3D technology, transforming the asset creation pipeline for artists and hobbyists worldwide. The organization is backed by prominent venture capital firms including Sequoia and Granite Asia, and features a global team of experts from top academic institutions and tech enterprises.

How to Apply

Interested candidates should visit the official company careers page to submit an application for this remote position.

Questions candidates ask

What are the working hours for this role?

The position requires working Eastern Time hours, starting between 7:00 AM and 8:00 AM ET, with afternoon overlap with the US West team.

Where is the position located?

The role is fully remote and based in Canada.

What is the salary range for the Customer Support Specialist?

The annual salary is between 50,000 and 80,000 CAD.

What experience is required for this job?

Candidates need 2 to 5 years of billing or subscription support experience, with at least 2 years supporting a subscription product at a large SaaS company.

What benefits are included?

Benefits include comprehensive health, dental, and vision insurance, along with stock options for core team members.

Ready to apply?

The application is on the official Meshy careers page.

Apply on company site