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Customer Success Manager, Top Accounts

AnthropicSan Francisco, CA; Seattle, WASales
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Salary
Not listed
Job type
Full-time
Posted
18 Aug 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Customer Success Manager, Top Accounts position at Anthropic is a high-impact role based in San Francisco, California, or Seattle, Washington, designed for professionals who want to drive advanced artificial intelligence adoption within major tech organizations. This position suits experienced specialists who can serve as strategic partners and trusted advisors, helping large clients harness the full capabilities of Claude, including the API, Claude Code, and Cowork.

Key Responsibilities

Build trusting, strategic relationships with key customer decision makers across complex, matrixed organizations to identify optimization and expansion opportunities.
Master Anthropic products such as the API, Claude Code, and Cowork to guide clients toward optimal technical solutions and best practices.
Manage account operations throughout the customer lifecycle, maintaining operational health assessments and driving Quarterly Business Reviews.
Discover new applications for Claude across different departments by identifying potential use cases and working closely with Sales and Product teams.
Develop and execute change management strategies, including Train the Trainer programs and Center of Excellence development, to maximize end-user adoption.
Drive consumption planning by leveraging deep knowledge of the customer, building credible return on investment hypotheses, and quantifying outcomes.
Prioritize workstreams across multiple business units to establish programmatic and repeatable account motions.

Requirements

Bring a minimum of 8 years of professional background in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting.
Possess experience working with Fortune 10 companies at the executive level, particularly leading organization-wide adoption programs for products requiring C-suite sponsorship.
Demonstrate technical fluency regarding artificial intelligence and machine learning concepts, the software development lifecycle, and diverse stakeholder implementation patterns.
Show a proven track record of driving measurable outcomes inside highly matrixed organizations with numerous business units.
Hold at least a Bachelor’s degree or an equivalent combination of education, training, and professional experience in a relevant field of study.

Nice to Have

Daily hands-on experience building with artificial intelligence, such as automating workflows with agents, skills, and tooling, with preferred familiarity with Claude Code.

Skills and Tools

Large Language Models (LLMs)
Artificial Intelligence and Machine Learning concepts
API, Claude Code, and Cowork platforms
Software Development Lifecycle (SDLC)
Change management and strategic consulting methodologies

Salary and Benefits

Annual On Target Earnings compensation range between $200,000 and $320,000 USD, which includes base salary and sales commissions or bonuses.
Competitive compensation and benefits packages including optional equity donation matching.
Generous vacation policies and parental leave options.
Flexible working hours and access to a collaborative office space with a location-based hybrid policy requiring at least 25% in-office presence.
Visa sponsorship availability with support from a retained immigration lawyer for qualifying offers.

About the Company

Anthropic is a public benefit corporation headquartered in San Francisco with a mission to build reliable, interpretable, and steerable artificial intelligence systems that remain safe and beneficial for society. The organization functions as a cohesive team focusing on large-scale research efforts, viewing artificial intelligence as an empirical science akin to physics and biology. Employees collaborate closely in a rapidly growing environment comprising researchers, engineers, policy experts, and business leaders.

How to Apply

Interested candidates should visit the official Anthropic careers page to submit their application directly and securely.

Skills and tech stack

LLM

Questions candidates ask

What are the required office locations for this role?

This role is based out of San Francisco, CA or Seattle, WA, operating under a location-based hybrid policy where staff are expected to be in the office at least 25% of the time.

How many years of experience are required?

Candidates must have 8+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, and/or Strategy Consulting.

What is the salary range for this position?

The annual On Target Earnings compensation range is $200,000 to $320,000 USD, encompassing both base salary and sales commission or bonus targets.

Does Anthropic offer visa sponsorship for this job?

Yes, Anthropic sponsors visas and retains an immigration lawyer to assist candidates who receive an offer, though they cannot successfully sponsor every applicant.

What educational background is required?

A Bachelor’s degree or an equivalent combination of education, training, and experience in a relevant field of study is required.

Ready to apply?

The application is on the official Anthropic careers page.

Apply on company site