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Customer Success Manager, Tech (Strategics)

AnthropicNew York City, NY; San Francisco, CA; Seattle, WASales
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Salary
Not listed
Job type
Full-time
Posted
23 Jan 2026
Status
Open · checked 7d ago

About this role

Role Overview

Anthropic is hiring a Customer Success Manager to lead AI adoption across a select portfolio of strategic accounts within the enterprise technology sector. This position is available in New York City, San Francisco, and Seattle, offering a high-visibility opportunity to partner with global technology leaders. Ideal candidates are passionate about artificial intelligence and experienced in guiding enterprise clients through complex technological transformations.

Key Responsibilities

Build trusting, strategic relationships with primary decision-makers in complex organizations to spot optimization and expansion opportunities.
Manage account operations across the entire lifecycle, maintaining structured assessments for operational health, readiness, and alignment.
Master Anthropic product suites including the API, Claude Code, and Cowork to guide clients toward ideal solutions.
Drive consumption planning and develop credible return on investment hypotheses by tracking usage patterns and identifying growth vectors.
Act as a thought partner by sharing product roadmaps, introducing new features, and engaging directly with product managers.
Design and execute effective change management strategies, such as Train the Trainer initiatives and Centers of Excellence.
Prioritize workstreams across multiple business units to deliver repeatable, programmatic customer success motions.

Requirements

Six or more years of professional experience in customer success, technical account management, strategy consulting, or solutions engineering.
Background partnering with Fortune 500 technology firms, digital-first businesses, or SaaS platforms at the executive level.
Technical fluency covering AI and machine learning concepts, software implementation patterns, and API integrations across diverse stakeholder groups.
Proven capability in managing a multi-account portfolio simultaneously while maintaining proactive relationships and measurable results.
Strong cross-functional collaboration skills with a genuine enthusiasm for artificial intelligence and responsible system development.
Minimum of a bachelor’s degree in a relevant field or an equivalent combination of education, training, and professional experience.

Skills and Tools

Large Language Models (LLM)
API Integrations
AI/ML Concepts
Software Implementation
Enterprise Account Management
Change Management

Salary and Benefits

Annual On Target Earnings compensation range between $265,000 and $320,000 USD, which includes base salary and target sales commissions or bonuses.
Competitive compensation package alongside generous vacation policies and parental leave.
Flexible working hours with a hybrid office policy requiring staff to work on-site at least 25% of the time.
Visa sponsorship support provided when applicable, alongside optional equity donation matching.

About the Company

Anthropic builds reliable, interpretable, and steerable artificial intelligence systems focused on safety and societal benefit. Operating as a public benefit corporation, the company functions as a single cohesive team pursuing large-scale empirical AI research. Employees collaborate closely within a shared workspace environment to advance long-term goals in trustworthy artificial intelligence.

How to Apply

Interested candidates should visit the official Anthropic careers page to submit their application directly and review safety guidelines regarding recruitment communications.

Skills and tech stack

LLM

Questions candidates ask

What locations are available for this role?

This position is based out of New York City, NY, San Francisco, CA, or Seattle, WA, with a hybrid policy requiring time in the office.

What is the salary range for the Customer Success Manager position?

The annual On Target Earnings compensation range is between $265,000 and $320,000 USD, covering base salary and sales bonuses or commissions.

How many years of experience are required?

Candidates must have 6+ years of relevant experience in customer success, technical account management, strategy consulting, or solutions engineering.

Does Anthropic offer visa sponsorship for this role?

Yes, Anthropic sponsors visas for eligible candidates and utilizes an immigration lawyer to assist through the offer process.

What educational background is required?

A bachelor’s degree in a relevant field of study or an equivalent combination of education, training, and professional experience is required.

Ready to apply?

The application is on the official Anthropic careers page.

Apply on company site