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Customer Success Manager - Japan

Menlo SecurityAPAC - JapanCustomer Success
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Salary
Not listed
Job type
Full-time
Posted
20 Aug 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Customer Success Manager - Japan role at Menlo Security is a full-time position based in the APAC region focusing on the Japanese market. This senior role suits an experienced, bilingual professional with a background in customer-facing technical functions who wants to lead strategic enterprise relationships and mentor peers.

Key Responsibilities

Manage strategic relationships with complex enterprise accounts across Japan as the primary trusted advisor to CTOs, CISOs, and security engineers.
Lead independent quarterly business reviews, executive touchpoints, and presentations of cloud security assessments using tailored recommendations.
Identify expansion opportunities, build data-driven business cases, and collaborate with sales to convert upsells and cross-sells.
Proactively spot and mitigate deployment risks by partnering with technical teams on system design, configuration, and writing Statements of Work.
Create and host region-based workshops and user groups to educate customers on product capabilities while channeling product feedback internally.
Coordinate cross-functionally with sales, pre-sales leadership, and regional partners to shape account strategies and oversee renewals.

Requirements

Bring 8 to 10+ years of professional background in customer-facing technical roles like Customer Success Manager, Technical Account Manager, or Solutions Engineer handling complex accounts.
Demonstrate native or near-native Japanese fluency in writing and speaking to negotiate contracts, review technical documents, and engage senior executives.
Maintain professional English fluency for internal team collaboration.
Possess thorough knowledge of network security technologies including proxies, firewalls, SSL/TLS, IPSec, SSO, MDM, Cloud APIs, SIEM, DLP, and CASB gateways.
Show proven success in deploying security solutions for major enterprise customers within multi-stakeholder environments.
Exhibit strong project management capabilities and independence in handling a demanding portfolio.
Maintain willingness to travel to customer sites up to 30 percent of the time and attend regional events.

Nice to Have

Familiarity with AI-assisted tools for CRM, meeting summaries, call preparation, or data analysis.
Prior experience working with Menlo Security's isolation platform or similar web and email security technology.
Background working within SaaS or high-growth technology firms.
Direct experience operating in the APAC region or supporting Japanese corporate clients.
Possession of relevant security certifications such as CISSP or CEH, or formal security training.
History of running customer advisory boards, facilitating communities, or mentoring junior colleagues.

Skills and Tools

Network Security Technologies: Proxies, Next-Generation and traditional Firewalls, SSL/TLS, IPSec, SSO, MDM, Cloud APIs, SIEM, DLP, and CASB gateways.
Relationship Management: Executive presentations, Quarterly Business Reviews, and strategic advisory.
Project Management: Portfolio management, risk anticipation, and SOW authoring.

About the Company

Menlo Security operates as a leader in browser security designed for human and agentic workforces. The organization provides a platform that safeguards organizations from cyber threats across the web, documents, and email, extending protection to AI agents working beside employees through Menlo Agent Runtime Security. Backed by top-tier investors, the company protects data for major global enterprises, Fortune 500 companies, and government agencies worldwide.

How to Apply

Interested candidates should visit the official Menlo Security careers page to submit an application for this opportunity.

Questions candidates ask

What language proficiencies are required for this role?

Candidates must have native or near-native fluency in Japanese for executive presentations, negotiations, and reviewing technical contracts, alongside professional English fluency for internal collaboration.

How much travel is expected for this position?

The position requires a willingness to travel to customer sites up to 30 percent of the time and participate in regional events.

What level of experience is needed to qualify?

Applicants need 8 to 10+ years of experience in a customer-facing technical role such as Customer Success Manager, Technical Account Manager, or Solutions Engineer managing complex accounts.

What specific technical knowledge is necessary?

Candidates need deep knowledge of network security technologies, including proxies, firewalls, SSL/TLS, IPSec, SSO, MDM, Cloud APIs, SIEM, DLP, and CASB gateways.

Where is the job located?

The role is located in the APAC region, specifically focusing on customers in Japan.

Ready to apply?

The application is on the official Menlo Security careers page.

Apply on company site