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Customer Success Manager, Industries

AnthropicNew York City, NYSales
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Salary
Not listed
Job type
Full-time
Posted
3 Apr 2026
Status
Open · checked 7d ago

About this role

The Customer Success Manager, Industries role at Anthropic in New York City is a strategic position focused on driving artificial intelligence adoption and maximizing value for complex enterprise clients. This opportunity suits an experienced professional with a strong blend of business acumen and technical expertise who wants to shape the future of safe and beneficial AI systems.

Role Overview

As an Enterprise Customer Success Manager for Industries, the chosen candidate acts as a strategic partner to major organizations within sectors such as entertainment, insurance, manufacturing, and retail. This role involves helping clients harness the full potential of Claude capabilities, including the API, Claude for Enterprise, and Claude Code. The individual works directly with diverse stakeholders to align business objectives with AI solutions while gathering customer insights that directly inform product development and research priorities.

Key Responsibilities

Build trusting, strategic relationships with major customer decision-makers to understand their business goals and identify optimization opportunities.
Monitor usage patterns across consumption-based and seat-based products to address underutilization and drive contracted commitments.
Serve as a thought partner by sharing product roadmaps, new capabilities, and best practices with clients.
Document and quantify customer value realized through business outcomes, ROI, and impact metrics for continued investment.
Identify potential new use cases and lines of business, partnering with sales to expand applications across different departments.
Develop and execute change management strategies, including Train the Trainer programs and Centers of Excellence.
Own the complete customer lifecycle, including account plans, success plans, and Quarterly Business Reviews.

Requirements

Six or more years of professional experience in Customer Success, Technical Account Management, or Solutions Engineering.
Experience working with enterprise organizations in sectors such as telecommunications, media, retail, industrial, or business services.
Technical fluency to understand and articulate AI and ML concepts, API integrations, and software implementation patterns.
Experience driving success across both consumption-based and seat-based business models.
A strategic mindset capable of translating growth opportunities into actionable expansion plans.
Minimum of a Bachelor’s degree or an equivalent combination of education, training, and experience in a relevant field.
Ability to work under a location-based hybrid policy requiring time in the office at least 25% of the time.

Skills and Tools

Artificial intelligence and machine learning concept articulation
API integrations and software implementation patterns
Enterprise account management and portfolio strategy
Change management execution and enablement frameworks
Consumption-based and seat-based success metrics
Cross-functional collaboration and stakeholder management

Salary and Benefits

Annual On Target Earnings compensation range of $200,000 to $265,000 USD, which includes both base salary and sales commission or bonus targets.
Competitive compensation and benefits package.
Optional equity donation matching.
Generous vacation and parental leave policies.
Flexible working hours and collaborative office environments.
Visa sponsorship availability with dedicated immigration lawyer support for qualifying candidates.

About the Company

Anthropic is a public benefit corporation dedicated to creating reliable, interpretable, and steerable AI systems that remain safe and beneficial for society. Operating as a single cohesive team, the organization approaches AI research as an empirical science akin to physics and biology. The company values deep collaboration, impactful long-term research goals, and diverse perspectives among its growing group of researchers, engineers, policy experts, and business leaders.

How to Apply

Interested candidates should visit the official company careers page to submit an application and view confirmed position openings.

Questions candidates ask

What is the location and work policy for this role?

This position is based in New York City, NY, and follows a location-based hybrid policy where staff are expected to be in the office at least 25% of the time.

What is the salary range for the Customer Success Manager position?

The annual On Target Earnings compensation range is $200,000 to $265,000 USD, which includes the base salary and sales commission or bonus targets.

How many years of experience are required?

Candidates must have 6 or more years of experience in Customer Success, Technical Account Management, or Solutions Engineering.

Does Anthropic offer visa sponsorship for this role?

Yes, Anthropic sponsors visas and retains an immigration lawyer to assist candidates who receive an employment offer.

What industries does this portfolio cover?

The portfolio spans organizations within Entertainment, Insurance, Manufacturing, Retail, Telecommunications, Media, and Business Services.

Ready to apply?

The application is on the official Anthropic careers page.

Apply on company site