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Customer Success Manager (Hybrid Buenos Aires, remote LATAM, or remote US)

WhippyBuenos AiresCustomer Support & Success
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Salary
Not listed
Job type
Full-time
Work mode
Remote
Posted
18 Apr 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Customer Success Manager position at Whippy AI is an entrepreneurial opportunity to retain, grow, and manage a dedicated book of client accounts. This role suits a strategic and technical professional who views customer success as a revenue engine rather than a cost center. Candidates can work in a hybrid setup in Buenos Aires, remotely across Latin America, or remotely in the United States while adhering to US Eastern hours.

Key Responsibilities

Manage a book of business from onboarding through renewal and expansion as the main trusted advisor.
Own gross and net revenue retention targets and drive proactive account cadences including prepared calls and mutual success plans.
Master the platform's products to build workflows, automations, and AI agents that solve client challenges.
Connect product usage to business metrics and help turn client wins into case studies and testimonials.
Identify expansion opportunities and pass warm leads to the sales team when contract limits are exceeded.
Share customer feedback directly with product, sales, and engineering teams to shape future developments.

Requirements

Ideally 2 or more years of experience in a customer-facing role such as customer success or account management at a technical SaaS product, or an equivalent unconventional background.
Fluent written and spoken English proficiency.
Availability to work US Eastern hours starting at 8:00 AM.
Strong communication skills with an emphasis on clarity and proactive outreach.
Ability to handle technical tools, take them apart, and build useful workflows without requiring coding skills.
Self-directed, low-ego, curious, and comfortable owning a revenue number and commercial conversations.

Nice to Have

Candidates based in Buenos Aires, Argentina, are strongly preferred to support an in-person team culture at the Vicente Lopez WeWork office.

Skills and Tools

SaaS customer success management
Revenue and retention tracking
Technical product mastery and workflow automation
Consultative problem-solving and strategic planning
Client onboarding, training, and expansion management

Salary and Benefits

Competitive compensation based on experience.
Monthly performance bonuses linked to results.
WeWork membership.

About the Company

Whippy AI is a profitable and fast-growing communication, automation, and AI agent platform founded in 2021 by David Daneshgar and Jack Kennedy. The platform serves over 1,000 businesses worldwide across industries like staffing and healthcare, helping them manage calls, texts, emails, and automations from a shared inbox. The company operates with a high-performance culture where employees act as builders and owners.

How to Apply

Candidates should apply directly on the official Whippy AI careers page and complete the multi-step hiring process, which includes initial reviews, interviews with the Head of Customer Success, a take-home assignment, and conversations with the CEO and CTO.

Questions candidates ask

What are the location options for this role?

Candidates can work hybrid from the WeWork office in Vicente Lopez, Buenos Aires, or remotely from anywhere in Latin America or the United States, provided they work US Eastern hours.

What level of experience is required?

The company ideally looks for 2 or more years of experience in a customer-facing role like customer success or account management at a technical SaaS company, though unconventional backgrounds with clear transferable skills are also welcome.

What languages are required for the job?

Fluent written and spoken English is required.

What does the hiring process look like?

The process includes an application review, an introductory call with the Head of Customer Success, a take-home assignment with a presentation call, and 30-minute interviews with both the CEO and CTO.

What is the compensation structure?

Compensation is competitive based on experience and includes monthly performance bonuses and a WeWork membership.

Ready to apply?

The application is on the official Whippy careers page.

Apply on company site