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Customer Success Manager, GSI

AnthropicSan Francisco, CA | Seattle, WA | New York City, NY | Washington, DCSales
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Salary
Not listed
Job type
Full-time
Posted
17 Aug 2026
Status
Open · checked 7d ago

About this role

Anthropic is currently hiring a Customer Success Manager, GSI to guide complex enterprise clients through artificial intelligence adoption. This strategic role is based in San Francisco, Seattle, New York City, or Washington, DC, and suits an experienced professional passionate about safe and reliable AI systems.

Role Overview

As an Enterprise Customer Success Manager, GSI at Anthropic, you will serve as a strategic partner and trusted advisor to complex accounts, focusing on Systems Integrators. You will help organizations transform their businesses by harnessing Claude capabilities, including the API, Claude for Enterprise, and Claude Code. By combining business acumen with technical expertise, you will guide customers through their AI journey, support usage growth, and gather insights that directly shape product development and company research priorities.

Key Responsibilities

Build trusting relationships with key decision-makers to understand business objectives and identify expansion opportunities.
Become an expert in Anthropic products like the API, Claude Code, and Claude for Enterprise to guide customer solutions.
Monitor usage patterns and drive proactive optimization across consumption-based and seat-based products.
Socialize product roadmaps, document realized customer value, and build internal business cases for continued investment.
Develop change management strategies such as Train the Trainer programs and Centers of Excellence to maximize user adoption.
Manage comprehensive account plans, conduct Quarterly Business Reviews, and create scalable engagement playbooks for your portfolio.

Requirements

Minimum of 6 years of experience in Customer Success, Technical Account Management, or Solutions Engineering.
Direct experience working with enterprises in Systems Integrator industries.
Technical fluency in AI and ML concepts, API integrations, and software implementation patterns.
Proven track record of managing a portfolio of accounts and driving measurable outcomes.
Minimum of a Bachelor’s degree or an equivalent combination of education, training, and experience in a relevant field.
Ability to meet the location-based hybrid policy, working from one of the designated offices at least 25% of the time.

Nice to Have

Passion for artificial intelligence and an interest in the responsible development of advanced systems.
Collaborative mindset with an enthusiastic, roll-up-your-sleeves mentality.

Skills and Tools

AI and ML concepts
API integrations
Software implementation patterns
Consumption-based and seat-based business models
Change management strategies

Salary and Benefits

The annual compensation range for this role is an On Target Earnings (OTE) range of $200,000 to $265,000 USD, which includes both the target sales commissions or bonuses and the annual base salary. Anthropic also provides competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, and flexible working hours.

About the Company

Anthropic is a public benefit corporation on a mission to create reliable, interpretable, and steerable AI systems that are safe and beneficial for society. Operating as a collaborative team of researchers, engineers, policy experts, and business leaders, the organization treats AI research as an empirical science akin to physics and biology.

How to Apply

Interested candidates should review the position details and apply directly on the official Anthropic careers page.

Questions candidates ask

What locations are eligible for this role?

This position is based out of San Francisco, CA, Seattle, WA, New York City, NY, or Washington, DC, with a location-based hybrid policy requiring staff to be in an office at least 25% of the time.

How many years of experience are required?

Candidates must have a minimum of 6 years of experience in Customer Success, Technical Account Management, or Solutions Engineering.

What is the salary range for this position?

The annual On Target Earnings range is between $200,000 and $265,000 USD, which includes base salary and sales commissions or bonuses.

Does Anthropic offer visa sponsorship?

Yes, Anthropic sponsors visas for eligible roles and makes every reasonable effort with the help of an immigration lawyer if an offer is extended.

What educational background is required?

Applicants need a Bachelor’s degree or an equivalent combination of education, training, and professional experience in a relevant field.

Ready to apply?

The application is on the official Anthropic careers page.

Apply on company site