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Customer Success Manager

AnthropicSeoul, South KoreaSales
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Salary
Not listed
Job type
Full-time
Posted
18 Aug 2026
Status
Open · checked 7d ago

About this role

Welcome to the Customer Success Manager position at Anthropic located in Seoul, South Korea. This role serves as the inaugural local customer success lead to guide complex enterprise clients through their adoption of Claude capabilities.

Role Overview

Anthropic is looking for a Customer Success Manager to join the team in Seoul as the first Korea-based customer success representative. In this capacity, you will act as a strategic partner and trusted advisor for top-tier clients across the region, helping them achieve their business goals using Claude Enterprise, Claude Code, and the API. You will combine business acumen with technical understanding to support expanding usage, guide change management, and maximize investment value. Your insights will directly influence company research, product development, and market strategies while establishing regional playbooks and processes.

Key Responsibilities

Establish trusting, strategic relationships with client decision-makers to understand business goals and identify optimization opportunities.
Master Anthropic product offerings across API, Claude Enterprise, and Claude Code to provide accurate technical guidance and best practices.
Proactively drive usage planning and monitor adoption patterns to prevent underutilization in seat-based and consumption-based products.
Share product roadmaps, gather client feedback, and engage product managers to represent the voice of Korean clients.
Quantify realized value, business outcomes, and return on investment to build compelling internal cases for expanded adoption.
Discover new applications and potential use cases across different client departments, teams, and workflows.
Create and execute change management plans, such as Train the Trainer sessions and Center of Excellence programs, to boost end-user adoption.
Manage the complete customer lifecycle, run Quarterly Business Reviews, and act as the primary bridge between clients and the company.
Shape local brand presence by building regional processes, playbooks, and best practices tailored to local business cultures.

Requirements

At least 6 years of experience in client-facing positions such as Customer Success, Consulting, Solutions Architect, Functional Consultant, or Success Engineer.
Familiarity driving success across consumption-based and seat-based business models alongside their specific expansion metrics.
Technical fluency to understand and discuss AI and machine learning concepts, software implementation patterns, and API integrations.
Strong strategic mindset, project management capabilities, and a collaborative team player approach.
Experience navigating growing regions across time zones while coordinating with headquarters.
Fluency in both English and Korean languages.
A Bachelor's degree or an equivalent combination of education, training, and experience in a relevant field.
Ability to meet the location-based hybrid policy by working from an office at least 25 percent of the time.

Skills and Tools

Customer Success Management
Enterprise AI Adoption
API Integrations
AI and Machine Learning Concepts
Change Management
Project Management
Account Planning
Korean and English Communication

Salary and Benefits

Anthropic provides competitive compensation and benefits packages, generous parental leave, and flexible working hours. Additional offerings include optional equity donation matching, generous vacation time, and an inviting office space designed for team collaboration.

About the Company

Anthropic builds reliable, interpretable, and steerable artificial intelligence systems focused on safety and societal benefit. The organization operates as a public benefit corporation headquartered in San Francisco, bringing together researchers, engineers, policy professionals, and business leaders to advance large-scale AI research.

How to Apply

Visit the official Anthropic careers page online to submit your application for this position.

Questions candidates ask

Where is this job located?

This position is based in Seoul, South Korea, with a hybrid work policy requiring staff to be in an office at least 25% of the time.

What experience is required for this role?

Candidates must have 6+ years of experience in customer-facing roles such as Customer Success, Consulting, Solutions Architect, or Success Engineer.

What language skills are needed?

Fluency in both English and Korean is required for this position.

Does Anthropic offer visa sponsorship?

Yes, Anthropic sponsors visas for eligible roles and makes every reasonable effort to secure visas for candidates who receive an offer.

What products will I be supporting?

You will support clients using Claude Enterprise, Claude Code, and the Anthropic API.

Ready to apply?

The application is on the official Anthropic careers page.

Apply on company site