Role Overview
Anthropic is seeking a Customer Success Manager to join the founding Japan Customer Success team in Tokyo, Japan. This role is ideal for an experienced professional with a passion for artificial intelligence who wants to pioneer enterprise AI adoption for complex organizations. The successful candidate will act as a trusted advisor and strategic partner, guiding key decision-makers through their journey with Claude capabilities including API, Claude for Enterprise, and Claude Code.
Key Responsibilities
Build trusting, strategic relationships with key Japanese customer decision-makers to understand their business objectives and identify opportunities for optimization and expansion.
Become an expert in Anthropic products across API, Claude for Enterprise, and Claude Code to guide customers to the right technical solutions.
Proactively drive usage planning, monitor usage patterns, and address underutilization to ensure full value is realized from contracted commitments.
Serve as the customer's thought partner by sharing product roadmaps, driving product awareness, and acting as the voice of Japanese customers to Product PMs.
Document and quantify customer value through business outcomes, ROI, and impact metrics to build internal business cases for continued investment.
Identify potential new use cases and lines of business, partnering with customers to discover fresh applications for Claude across different departments and workflows.
Develop and execute change management strategies to drive end-user adoption, including Train the Trainer programs and Center of Excellence development.
Manage comprehensive account and success plans, conduct Quarterly Business Reviews, and act as the primary conduit between the customer and Anthropic.
Help build the regional customer success function by establishing Japan-specific processes, playbooks, and best practices.
Requirements
Bring 6+ years of relevant professional experience in a customer-facing role such as Customer Success, Consulting, Solutions Architect, or Solutions Consultant.
Possess technical fluency with the ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
Demonstrate strong project management skills and the capacity to manage multiple customer relationships simultaneously.
Show a strong passion for artificial intelligence and an interest in the responsible development of advanced systems.
Maintain complete fluency in both English and Japanese.
Hold a Bachelor’s degree or an equivalent combination of education, training, and experience in a relevant field of study.
Comply with the location-based hybrid policy, which requires staff to work from an office at least 25% of the time.
Nice to Have
Experience driving success across both consumption-based and seat-based business models alongside an understanding of expansion metrics for each.
A strategic mindset to identify growth opportunities and translate them into actionable expansion plans.
Experience working in and building a growing region while navigating different time zones.
Skills and Tools
Customer Success management and strategic account planning
API integrations and AI/ML concept articulation
Project management and change management strategy execution
Executive communication and stakeholder engagement
Salary and Benefits
Competitive compensation and benefits package
Optional equity donation matching
Generous vacation and parental leave policies
Flexible working hours
Access to a collaborative office space
Visa sponsorship is available for qualified candidates
About the Company
Anthropic creates reliable, interpretable, and steerable AI systems designed to be safe and beneficial for users and society. Operating as a public benefit corporation headquartered in San Francisco, the organization brings together committed researchers, engineers, policy experts, and business leaders. Anthropic approaches AI research as an empirical science, valuing large-scale collaboration and long-term goals over smaller, isolated puzzles.
How to Apply
Interested candidates should visit the official Anthropic careers page to submit an application for this position.
