About this role
Professionals who thrive in ambiguous environments and enjoy bringing order to chaos will find a natural home in this role. Working at Anthropic means joining a quickly growing group of committed researchers, engineers, policy experts, and business leaders focused on creating reliable, interpretable, and steerable AI systems.
As the Customer Success Manager for Enterprise Tech, you will act as a trusted advisor to global technology leaders, helping them harness the full potential of Claude capabilities across API, Claude Code, and Cowork. You will develop genuine partnerships, align technical needs with business objectives, and drive long-term AI adoption.
This high-visibility position exists to guide enterprise accounts through complex transformations while gathering critical insights that directly inform product development and research priorities. Success in this capacity requires a blend of technical fluency, business acumen, and an enthusiastic willingness to roll up your sleeves.
What you will do
- Build trusting, strategic relationships with key decision-makers in complex organizations to identify optimization and expansion opportunities.
- Manage customer operations across the account lifecycle, maintaining structured assessments that ground comprehensive account plans and executive reviews.
- Master Anthropic products like API, Claude Code, and Cowork to guide customers toward appropriate technical solutions.
- Leverage deep account knowledge and cross-account patterns to drive consumption planning and quantify ROI hypotheses.
- Monitor usage patterns across surface areas to ensure clients extract full value from their contracted commitments.
- Serve as a thought partner by sharing product roadmaps and driving awareness of new releases with customer stakeholders.
- Execute change management strategies including training programs and center of excellence development to maximize end-user adoption.
What you need
- Bring six or more years of professional experience in customer success, technical account management, solutions engineering, or strategy consulting.
- Demonstrate experience working with Fortune 500 technology companies, SaaS platforms, or digital-first businesses at the executive level.
- Possess technical fluency with the ability to articulate AI and machine learning concepts, API integrations, and software implementation patterns.
- Show a proven track record of managing an enterprise portfolio while maintaining strong relationships and driving measurable outcomes.
- Collaborate cross-effectively to represent the customer and rally internal teams around proactive solutions.
- Display a strong passion for artificial intelligence and an interest in the responsible development of advanced systems.
Skills and tech stack
Questions candidates ask
What is the remote policy for this role?
Anthropic maintains a location-based hybrid policy. Staff members are expected to be in one of the offices at least 25% of the time, though certain roles may require a higher frequency of in-office attendance.
What is the compensation range for this position?
The annual compensation range is listed as $151,840 to $200,000 USD. For sales roles, this reflects the On Target Earnings range, which includes both sales commissions or bonuses and the annual base salary.
What products and technologies will I be working with?
You will become an expert in Anthropic's product suite including the API, Claude Code, and Cowork. Your responsibilities involve understanding the technical nuances of these surface areas to guide enterprise customers effectively.
Does Anthropic provide visa sponsorship?
Yes, the company does sponsor visas. If an offer is extended, they make every reasonable effort to secure a visa and retain an immigration lawyer to assist with the process.