Customer Success Manager, Beneficial Deployments - Life Sciences
About this role
The Beneficial Deployments team at Anthropic builds reliable, interpretable, and steerable AI systems designed to be safe and beneficial for society. This customer success role focuses on partnering with leading organizations in the life sciences sector to accelerate scientific discovery using Claude's capabilities across the API, enterprise, and science-specific tools. Practitioners in this position will manage a portfolio of strategic accounts like research institutes and biotech firms, while also designing one-to-many engagement programs such as webinars and hackathons.
Candidates joining this team will guide partners through technical foundations, governance, and adoption strategies tailored to academic and research cultures. The role exists to bridge the gap between frontier AI technology and complex life sciences workflows, directly informing product development and research priorities based on partner insights. Individuals who thrive here combine technical fluency with a deep understanding of scientific research, bringing order to chaos and a collaborative mindset to advance beneficial AI deployment.
What you will do
- Build trusting, strategic relationships with research leaders, principal investigators, and IT teams to identify opportunities for optimized AI deployment.
- Master Anthropic's products across the API, Claude for Enterprise, and Claude Code to guide partners to appropriate solutions.
- Monitor usage patterns and proactively drive adoption and use case expansion across a portfolio of dedicated 1:1 accounts.
- Design and execute change management strategies appropriate for scientific and academic organizational cultures.
- Establish repeatable playbooks, templates, and health metrics that define successful customer success operations in life sciences.
- Design and run one-to-many engagement programs including webinars, hackathons, and user communities to scale impact.
- Guide partners through technical and governance foundations for launch, including SSO, workspace configuration, and data handling considerations.
- Document and quantify value realized through research productivity and time-to-insight to build compelling cases for continued investment.
What you need
- Bring six or more years of experience in Customer Success, Technical Account Management, or Solutions Engineering.
- Possess at least three years of experience in life sciences research working with new technologies.
- Demonstrate direct experience working with life sciences organizations such as academic research institutions, biotech, or pharma.
- Understand regulations, risk, and compliance needs specific to the life sciences industry.
- Show experience driving success across both consumption-based and seat-based business models.
- Possess experience designing and delivering one-to-many customer programs alongside dedicated strategic account management.
- Exhibit technical fluency with the ability to articulate AI and machine learning concepts, API integrations, and software implementation patterns.
Nice to have
- Familiarity with scientific data types, research workflows, or bioinformatics tooling
Skills and tech stack
Questions candidates ask
What is the remote work policy for this role?
This is a location-based hybrid policy position. Anthropic expects all staff to be in one of the offices at least 25% of the time, though some roles may require more office time.
What is the compensation range for this position?
The annual compensation range for this role is $200,000 to $265,000 USD. For sales roles, this On Target Earnings range includes sales commissions or bonuses alongside the annual base salary.
What kind of technical background is required?
Candidates need technical fluency with the ability to understand and articulate AI and ML concepts, API integrations, and software implementation patterns. Familiarity with scientific data types, research workflows, or bioinformatics tooling is noted as a strong plus.
Does the company offer visa sponsorship?
Yes, Anthropic does sponsor visas and retains an immigration lawyer to assist with the process if an offer is made.