Latest AI JobsBrowse Jobs
Granola logo

Customer Success Manager

GranolaSan Francisco Office Sales
Apply on company site
Salary
$180K - $250K USD
Job type
Full-time
Posted
9 Jun 2026
Status
Open · checked 7d ago

About this role

Granola is currently hiring a full-time Customer Success Manager to join the team in San Francisco. This role is a great fit for an experienced professional with a background in PLG SaaS looking to shape customer success operations at a growing AI company.

Role Overview

Granola is looking for a Customer Success Manager to join its founding US Customer Success team located in the San Francisco office. In this position, the professional will manage a portfolio of high-value enterprise clients across their entire lifecycle, spanning initial onboarding, ongoing adoption, renewals, and expansion opportunities. As part of a lean and ambitious group, the individual will play a key role in shaping the local go-to-market motion and enhancing overall client satisfaction.

Key Responsibilities

Own, manage, and expand a designated portfolio of business, enterprise, and high-potential accounts from onboarding through renewal and upsell.
Conduct high-touch onboarding sessions for strategic clients, incorporating custom kickoffs alongside Sales and Recruitment teams.
Serve as a trusted advisor and product expert, guiding clients on custom workflows, best practices, and change management related to AI-powered note-taking tools.
Manage technical aspects of AI integrations and system setups as the platform continues to evolve.
Help build out the customer success playbook by defining processes, metrics, cadences, and account segmentation strategies during a period of scale.
Partner closely with Product, Sales, and Leadership teams to channel customer feedback directly into product roadmaps and go-to-market strategies.

Requirements

Four or more years of overall experience in Customer Success, with a preference for five or more years.
At least two years of continuous experience managing a dedicated book of business at a single company covering the full post-sales lifecycle.
Professional background working within product-led growth (PLG) or high-velocity SaaS environments rather than traditional heavy enterprise settings.
Familiarity with modern go-to-market and SaaS technology stacks.
Based in the United States and able to work on-site from the San Francisco office five days a week.

Nice to Have

Practical, hands-on experience working with AI products, tooling, or integrations such as MCP-style connections and AI-driven workflows.
Prior experience working at an early-stage startup where the candidate actively helped build or shape the customer success function.

Skills and Tools

Customer success management, onboarding, retention, and account expansion.
PLG SaaS strategies and modern GTM tech stacks.
AI tooling integrations and technical setup workflows.
Strategic communication, discovery, and cross-functional collaboration with sales and product teams.

Salary and Benefits

Annual salary range of $180,000 to $250,000 in USD.
Total compensation package includes salary, variable pay, and equity.

About the Company

Granola builds the leading AI-powered notepad designed for professionals trapped in back-to-back meetings, transforming disorganized call notes into structured insights. The company values diverse life journeys and experiences, seeking exceptional talent to redefine how meeting knowledge is captured and utilized.

How to Apply

Interested candidates should visit the official Granola careers page to submit an application for this role.

Questions candidates ask

What is the location of this Customer Success Manager role?

The position is based out of the Granola San Francisco office, and candidates must be able to work on-site five days a week.

What is the salary range for this position?

The annual salary ranges from $180,000 to $250,000 USD, with additional variable pay and equity included.

How many years of experience are required?

Candidates must have at least 4+ years of experience in Customer Success, with a preference for 5+ years, including at least 2 years managing a consistent book of business at the same company.

Is visa sponsorship available for this job?

No visa sponsorship is available for this position.

How should I apply for the Customer Success Manager job at Granola?

Applicants should apply directly through the official Granola company careers page.

Ready to apply?

The application is on the official Granola careers page.

Apply on company site