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Customer Success Manager

CoframeSF Bay AreaGTM
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Salary
$150K - $275K USD
Job type
Full-time
Posted
20 Jul 2026
Status
Open · checked 7d ago

About this role

Role Overview

Coframe is hiring a full-time Customer Success Manager to join the Go-To-Market team in the San Francisco Bay Area. This in-person role suits an experienced professional with a background in B2B SaaS who wants to build customer success systems from the ground up.

Key Responsibilities

Manage the complete customer lifecycle from onboarding to renewals, ensuring clients achieve measurable return on investment.
Coordinate onboarding timelines, approvals, and execution with growth strategists and engineers to launch experiments quickly.
Act as the primary bridge between clients and internal technical teams, communicating progress and results clearly.
Conduct business reviews, demonstrate new platform features, and increase product adoption across client organizations.
Drive net revenue retention targets by identifying, negotiating, and closing upsell and cross-sell opportunities.
Develop scalable customer success playbooks, renewal processes, and framework metrics for the growing organization.
Champion the customer internally by sharing feedback with product and engineering teams to shape roadmap priorities.

Requirements

Minimum of 3 years of customer success or account management experience within B2B SaaS environments.
Strong track record of maintaining high retention rates and expanding accounts.
Data-driven mindset with the ability to quantify customer value and build compelling return on investment narratives.
Exceptional relationship-building skills, with comfort engaging C-level executives, CMOs, and VPs of Growth.
In-depth product comprehension regarding conversion optimization, A/B testing, and AI-driven experimentation.
Skilled commercial negotiator capable of handling renewals, objections, and upsells independently.
Entrepreneurial and resourceful builder mentality, excited to design new processes without rigid existing structures.
Deep curiosity about artificial intelligence and its capacity to transform digital growth strategies.

Skills and Tools

Customer Success and Account Management
B2B SaaS Operations
Data Analysis and ROI Quantification
Commercial Negotiation and Renewals
Conversion Optimization and A/B Testing Knowledge
Relationship Management with Executive Stakeholders

Salary and Benefits

Annual base salary ranging between $150,000 and $275,000 USD
Flexible and unlimited paid time off policy
Comprehensive medical, dental, and vision insurance coverage for employees and families
401(k) retirement plan with company match
Daily meals provided at the San Francisco office
Wellness stipend, including gym membership support

About the Company

Coframe is an early-stage, rapidly growing technology enterprise building autonomous agent interfaces that adapt, evolve, and personalize themselves for users. Based in San Francisco, the company is backed by prominent investors including Khosla Ventures, Nat Friedman, and the co-founder of Android. The team consists of elite technical talent, AI researchers, and former founders, and operates as the official marketing technology partner of OpenAI.

How to Apply

Interested candidates should visit the official Coframe careers page to submit an application for this position.

Questions candidates ask

Where is the Customer Success Manager position located?

The role is based in the San Francisco Bay Area and requires working out of the San Francisco office five days a week.

What is the salary range for this role?

The annual salary ranges from $150,000 to $275,000 USD.

How much experience is required to apply?

Candidates must have 3 or more years of customer success or account management experience in B2B SaaS.

What benefits are included with employment?

Benefits include unlimited paid time off, medical, dental, and vision coverage, a 401(k) plan with match, daily in-office meals, and a wellness benefit that covers gym memberships.

Who does this position report to?

The Customer Success Manager reports directly to the Head of GTM.

Ready to apply?

The application is on the official Coframe careers page.

Apply on company site