About this role
Professionals who thrive in ambiguous environments and enjoy building regional processes from the ground up will find this role rewarding. As the early Customer Success Manager in Singapore, this person acts as a strategic partner to complex accounts across ASEAN, helping organizations adopt and scale Claude Enterprise, Claude Code, and API capabilities.
The position exists to guide enterprise customers through their AI adoption journey, combining technical fluency with business acumen to optimize use cases and consumption. Working closely with account teams and product developers, the successful candidate translates customer insights into valuable feedback while establishing Anthropic's brand presence in a high-growth market.
What you will do
- Build trusting relationships with customer decision-makers to understand business objectives and identify opportunities for optimization and expansion.
- Master Anthropic products across API, Claude Enterprise, and Claude Code to provide accurate technical guidance.
- Monitor usage patterns to address underutilization and drive value across consumption-based and seat-based products.
- Quantify customer value through ROI and impact metrics to build internal business cases for continued investment.
- Develop and execute change management strategies, including Train the Trainer programs and organizational enablement.
- Own the full customer lifecycle by managing account plans, conducting Quarterly Business Reviews, and acting as the primary conduit to Anthropic.
- Establish regional processes, playbooks, and best practices tailored to ASEAN business cultures as the early in-region presence.
What you need
- Bring 8+ years of experience in customer-facing roles such as Customer Success, Consulting, Solutions Architect, or Success Engineer.
- Demonstrate Mandarin language fluency.
- Possess experience driving success across both consumption-based and seat-based business models.
- Show technical fluency with the ability to understand AI/ML concepts, API integrations, and software implementation patterns.
- Exhibit strong project management skills and an ability to navigate ambiguous environments across multiple time zones.
Skills and tech stack
Questions candidates ask
What is the remote work or office policy?
Anthropic maintains a location-based hybrid policy where staff are expected to be in an office at least 25% of the time, though some roles may require more in-office time.
Is visa sponsorship available for this position?
Yes, Anthropic sponsors visas and retains an immigration lawyer to assist candidates who receive an offer, though successful sponsorship cannot be guaranteed for every single role.
What products will I be supporting in this role?
Customer Success Managers help customers harness Claude capabilities, which include Claude Enterprise, Claude Code, and the API.