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Customer Success Engineer

SonarSingaporeCustomer Success
Apply on company site
Salary
Not listed
Job type
EoR / Full-time
Posted
14 Sept 2026
Status
Open · checked 7d ago

About this role

This is a founding Customer Success Engineer position based in Singapore with Sonar, offering a unique opportunity for technically skilled professionals who want to shape a brand-new function. The role suits engineers who enjoy combining technical expertise with business impact to help enterprise clients succeed.

Role Overview

Sonar is launching a brand-new Customer Success Engineering function and seeking a founding team member in Singapore. In this strategic capacity, the professional acts as a proactive technical advisor. The individual takes ownership of the health, maturity, and expansion of a designated customer portfolio. By keeping a close pulse on every account, the specialist focuses energy where it generates the highest impact, operating completely distinct from traditional support, professional services, or sales overlay roles.

Key Responsibilities

Own the overall health, maturity, and expansion of a specific portfolio of customer accounts.
Act as a proactive technical advisor to guide clients through their technological journey.
Monitor account metrics to identify high-impact areas for engagement and intervention.
Help establish and write the foundational playbook for the newly launched Customer Success Engineering function.

Skills and Tools

Strong background in engineering and technical advisory.
Ability to balance technical depth with strategic business understanding.
Proficiency in managing customer portfolios and analyzing account health.
Familiarity with AI-assisted software development tools and automated code review platforms.

About the Company

Sonar leads the market in AI code verification and governance, shaping the future of agent-centric software development. The organization builds solutions that ensure software generated by autonomous agents and AI-assisted developers remains reliable, secure, and maintainable. Its platform integrates seamlessly with major coding assistants and verification systems, serving over 75 percent of Fortune 100 companies. With prominent global brands relying on its products, the enterprise operates across major hubs including Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C. The profitable firm generates over $400 million in revenue and fosters a culture guided by the CODE mindset: committed to customers, obsessed with quality, deliberate in decisions, and effective as one team.

How to Apply

To submit an application for this opportunity, please visit the official company careers page.

Questions candidates ask

What is the location of this job?

This position is located in Singapore.

Is this a remote position?

No, the job listing indicates that remote work is not available for this role.

What department does this role belong to?

This role is part of the Customer Success department.

What is the employment type?

The employment type is EoR / Full-time.

What makes this Customer Success Engineer role unique?

This is a brand-new, founding function at the company where the successful candidate will help write the operational playbook, serving as a proactive technical advisor rather than handling traditional support or sales tasks.

Ready to apply?

The application is on the official Sonar careers page.

Apply on company site