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Customer Marketing Manager, Industries

AnthropicSan Francisco, CA | New York City, NYMarketing & Brand
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Salary
Not listed
Job type
Full-time
Posted
15 Aug 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Customer Marketing Manager, Industries position at Anthropic involves shaping how major organizations understand, implement, and champion AI systems by building compelling customer stories. Based in San Francisco, CA or New York City, NY, this role suits an experienced customer marketer with a strategic mindset and strong execution capabilities who wants to scale storytelling across various industries.

Key Responsibilities

Own customer storytelling for a specific subset of the Industries portfolio, handling everything from initial story identification through to final approval and distribution.
Identify and prioritize new verticals where customer proof points can accelerate adoption, establishing a robust story pipeline.
Cultivate a bench of referenceable customers and flagship narratives, developing accounts from early wins into prominent success stories.
Build and nurture lasting relationships with customer executives and champions to foster authentic advocacy from first conversation to publication.
Partner closely with Sales and account teams to pressure-test storytelling readiness and develop targeted account-level advocacy plans.
Collaborate with Communications to shape and time high-impact customer announcements, turning deployment milestones into coordinated press, content, and social moments.
Work alongside brand and creative teams on customer video series, out-of-home campaigns, and other high-visibility creative projects.

Requirements

6+ years of experience in customer marketing or customer advocacy, preferably within B2B SaaS or enterprise technology.
Excellent written and verbal storytelling abilities demonstrated through technical customer stories that successfully drove business results.
Experience building enduring relationships with technical executives and business leaders at top-tier global enterprises.
A proven track record of guiding customers from early success to public advocacy while successfully navigating stakeholder alignment and legal reviews.
Experience partnering with Communications or PR teams to transform customer milestones into public announcements.
Ability to create effective content across multiple formats including text, video, and event speaking.
Data-driven approach focused on measuring and improving program impact.
Bachelor’s degree or an equivalent combination of education, training, and experience in a relevant field.

Nice to Have

Experience marketing with or to enterprises in traditional industries such as manufacturing, energy, retail, media, or travel.
Background in standing up customer marketing or advocacy programs in new markets, segments, or verticals from scratch.
Track record of successful customer advisory board and executive event programming.
Experience building and managing customer loyalty or community programs.

Skills and Tools

B2B SaaS marketing
Enterprise technology marketing
Customer advocacy and relationship management
Cross-functional collaboration with Sales, Product, and Communications
Content creation across text, video, and events
Data-driven performance measurement

Salary and Benefits

Annual base salary of $255,000 USD.
Comprehensive competitive compensation and benefits package.
Optional equity donation matching.
Generous vacation policy and parental leave.
Flexible working hours.
Access to collaborative office spaces in San Francisco and New York.

About the Company

Anthropic is a public benefit corporation dedicated to creating reliable, interpretable, and steerable AI systems that remain safe and beneficial for society. The organization operates as a cohesive team of committed researchers, engineers, policy experts, and business leaders focused on large-scale AI research. Staff are expected to work from the San Francisco or New York office at least 25% of the time, and the position requires up to 40% travel for events and customer engagements.

How to Apply

Interested candidates should visit the official Anthropic careers page to submit an application for this role on a rolling basis.

Questions candidates ask

What is the location of the Customer Marketing Manager role?

The role is based in San Francisco, CA or New York City, NY, with a hybrid work policy requiring staff to be in the office at least 25% of the time. Up to 40% travel is required for events and customer engagements.

What is the annual salary for this position?

The annual salary for this role is $255,000 USD.

How many years of experience are required?

Candidates must have 6+ years of experience in customer marketing or customer advocacy, ideally within B2B SaaS or enterprise technology.

Does Anthropic offer visa sponsorship?

Yes, Anthropic sponsors visas for eligible roles and candidates, and retains an immigration lawyer to assist with the process.

What is the application deadline?

There is no deadline to apply; applications are reviewed on a rolling basis.

Ready to apply?

The application is on the official Anthropic careers page.

Apply on company site