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Community Services Technical Support Specialist

OpenGovUS | Texas | DallasSupport Services
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Salary
$52K - $60K USD
Job type
Full-time
Posted
8 Apr 2026
Status
Open · checked 7d ago

About this role

Role Overview

The Community Services Technical Support Specialist role is a full-time position based in Dallas, Texas, with OpenGov. This entry-level opportunity is designed for analytical problem-solvers who want to guide government leaders in utilizing transformative software solutions.

Key Responsibilities

Deliver omnichannel customer technical support through phone, chat, web, and email to meet performance targets.
Manage support cases using Salesforce Service Cloud, maintaining detailed notes and pursuing First Contact Resolution.
Evaluate, prioritize, and triage incoming technical inquiries and reported software incidents for severity and content.
Investigate known issues, replicate problems against expected outcomes, and document clear reproduction steps.
Deliver impromptu software training and technical guidance to both customers and internal team members.
Build knowledge base articles to improve customer self-service capabilities and operational efficiency.
Engage in scheduled training to master internal software systems and leverage AI tools for accelerated service delivery.

Requirements

Background working with or troubleshooting SQL and data management, GIS, ETLWorks pipelines, and API data failures.
Strong verbal and written communication skills paired with robust interpersonal capabilities.
High technical aptitude for analytical problem-solving and comprehending complex inquiries.
Skill in producing clear documentation for issue triaging, troubleshooting, and resolution.
Excellent time management, prioritization, and organizational habits.
Ability to multitask, manage conflicting priorities, and thrive within a collaborative team setting.
Quick learning curve for adopting new technologies and concepts.
Availability to work specific designated business hours shifts and participate in a rotating after-hours on-call support schedule.

Skills and Tools

SQL
Salesforce Service Cloud
GIS
ETLWorks pipeline
API data management
AI tools

Salary and Benefits

Annual compensation ranging from $52,000 to $60,000, including base salary and variable compensation linked to performance.
Comprehensive healthcare coverage options for employees and their families.
Flexible vacation guidelines and paid company holidays.
401(k) retirement plan featuring a company match.
Paid parental leave, health savings account contributions, and wellness stipends.
Professional development opportunities alongside weekly catered lunches in a collaborative office environment.

About the Company

OpenGov serves as a leading provider of AI and enterprise resource planning software tailored for local and state government entities across the United States. Over 2,000 public sector organizations utilize the OpenGov Public Service Platform to boost operational efficiency and strengthen public trust. The company operates a performance-driven culture with a global team of more than 800 employees dedicated to modernizing government administration.

How to Apply

Interested candidates should visit the official OpenGov careers page to submit their application for the Community Services Technical Support Specialist position.

Skills and tech stack

SQL

Questions candidates ask

Where is this job located?

The position is based in Dallas, Texas, operating on-site in an office environment.

What is the salary range for this role?

The annual compensation ranges from $52,000 to $60,000, which includes a base salary plus variable compensation based on individual and company performance.

What communication channels are used to support customers?

Support is delivered through an omnichannel approach covering phone, chat, web, and email interactions.

Are there on-call duties required?

Yes, this position requires participation in a rotating on-call schedule to provide support after standard business hours.

What technical experience is helpful for this position?

Experience troubleshooting SQL and data management, GIS, ETLWorks pipelines, and API data failures is required.

Ready to apply?

The application is on the official OpenGov careers page.

Apply on company site