Latest AI JobsBrowse Jobs
Notion logo

Commercial Outcomes Architect

NotionSan Francisco, CaliforniaOutcomes Architect
Apply on company site
Salary
$110K - $165K USD
Job type
Full-time
Posted
29 Jul 2026
Status
Open · checked 9d ago

About this role

Role Overview

The Commercial Outcomes Architect position at Notion is a full-time, on-site role based in San Francisco, California. This position suits a professional with at least three years of B2B software experience who enjoys helping customers build practical workflows that solve real business problems at the intersection of AI and productivity.

Key Responsibilities

Own workflow adoption, value delivery, and renewal outcomes for a designated book of named accounts, focusing heavily on flat or at-risk customers.
Partner directly with Solutions Consultants on overall account strategy, expansion qualification, and shared account planning.
Create and maintain mutual success plans to guide customers through their AI Transformation and prove return on investment to executive stakeholders via periodic business reviews.
Conduct use-case consultations that facilitate continuous solutions design and uncover new workflow opportunities.
Identify clients requiring complex technical implementation and coordinate closely with the Services team throughout delivery.
Build and deliver outcomes architect programs designed to generate strong customer and business results across the install base.

Requirements

Bring a minimum of 3+ years of professional experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
Possess strong customer-facing discovery instincts to understand business needs, map workflows, and translate goals into actionable implementation plans.
Demonstrate technical fluency and a trusted advisor presence capable of configuring, co-designing, and troubleshooting Notion workspaces and workflows.
Exhibit commercial awareness to effectively collaborate with account owners on renewal risk, expansion potential, and strategy.
Apply strong program and stakeholder management capabilities to oversee success plans, risks, and customer commitments across an entire book of accounts.
Operate with high agency, urgency, and customer empathy to bring structure to ambiguous challenges.

Nice to Have

Previous background in customer success, technical account management, implementation, or solutions consulting for collaboration, workflow, or productivity software.
Direct experience handling flat, at-risk, or complex renewal accounts to guide customers back to a clear value path.
History of partnering within a shared account ownership model alongside sales, support, solutions, or implementation teams.
Experience designing repeatable customer playbooks, programs, or interventions that scale retention, adoption, and expansion.

Skills and Tools

B2B software customer adoption and renewals management
Workflow mapping and solutions design
Technical workspace configuration and troubleshooting
Stakeholder management and mutual success plan creation
Commercial account strategy and risk assessment

Salary and Benefits

Estimated On-Target Earnings (OTE) range of $110,000 to $165,000 per year for San Francisco based positions
Compensation package that includes competitive cash compensation, equity, and benefits, determined by factors such as location, role complexity, and candidate expertise

About the Company

Notion is a collaborative AI workspace where teams and agents think together, combining knowledge, projects, meetings, and AI tools into one unified platform. Millions of individuals, small teams, and large enterprises utilize Notion to make work faster, clearer, and less fragmented. Employees at Notion are empowered to set the standard for how humans collaborate during the AI era.

How to Apply

Interested candidates should submit their application directly on the official Notion careers page.

Questions candidates ask

What is the location of the Commercial Outcomes Architect role?

The position is an on-site role located in San Francisco, California.

How much experience is required to apply?

Candidates must have 3+ years of experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment.

What is the salary range for this position?

The estimated On-Target Earnings (OTE) range for roles based in San Francisco is $110,000 to $165,000 per year, depending on experience and other factors.

What are the primary responsibilities of the Commercial Outcomes Architect?

The role involves driving workflow adoption, managing renewals and expansion pipeline for named accounts, defining mutual success plans, facilitating use-case consultations, and partnering with Solutions Consultants.

How should I apply for this job?

You can apply by visiting the official Notion careers page and submitting your application.

Ready to apply?

The application is on the official Notion careers page.

Apply on company site