Notion is hiring a Commercial Outcomes Architect to join the team in Tokyo, Japan. This full-time position suits a customer-focused professional with a passion for AI and productivity solutions who wants to help clients achieve measurable value.
Role Overview
As a Commercial Outcomes Architect at Notion, the professional serves as a build-beside partner to help clients transform their AI ambitions into working systems. The role involves managing workflow adoption, value delivery, and renewal outcomes for designated accounts, focusing heavily on flat, at-risk, or complex portfolios. Collaborating closely with Solutions Consultants, the architect shapes account strategies, qualifies expansions, and secures predictable revenue.
Key Responsibilities
Drive workflow adoption and value realization for a designated book of named accounts to ensure clients successfully deliver outcomes with Notion.
Contribute directly to Net Retention Rate (NRR) through predictable renewal and expansion pipelines alongside proactive product adoption.
Partner with Solutions Consultants on shared account strategy, specifically managing commercial opportunities for flat and at-risk renewals.
Define and maintain mutual success plans to guide clients through AI transformations and demonstrate return on investment to executive stakeholders via periodic business reviews.
Facilitate use-case consultations guiding clients through continuous solutions design while identifying new workflow opportunities to increase platform value.
Identify and coordinate with the Services team for clients requiring complex technical implementations, ensuring seamless delivery and value realization.
Master the Notion product and the broader AI ecosystem to help clients navigate modern ways of working and build durable workspace systems.
Develop and deliver Outcomes Architect programs that generate customer and business outcomes across the existing install base.
Requirements
Minimum of 3 years of professional experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment.
Strong customer-facing discovery skills with the ability to understand business problems, map workflows, and translate goals into actionable implementation plans.
Technical fluency to act as a trusted advisor capable of co-designing, configuring, and troubleshooting Notion workspaces and workflows.
Commercial awareness with the ability to collaborate with account owners on renewal risk, expansion potential, and strategic planning.
Capacity to design workflows driving usage-based consumption and connecting adoption patterns to measurable commercial results.
Program and stakeholder management expertise to oversee success plans, timelines, risks, and customer commitments across a portfolio of accounts.
Ability to operate with high agency, urgency, and customer empathy while bringing structure to ambiguous problems.
Genuine passion for AI, combined with active learning and tinkering with new productivity tools.
Native-level fluency in Japanese and business-level proficiency in English.
Nice to Have
Prior background in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software.
Direct experience handling flat, at-risk, or complex renewal accounts to return clients to a clear path of value.
Experience working in a shared account ownership model alongside sales, solutions, support, or implementation teams.
Background in designing repeatable customer programs, playbooks, or interventions that scale retention, expansion, and adoption.
Skills and Tools
B2B software customer adoption and expansion strategies
Workflow mapping and solutions design
Notion workspace configuration and troubleshooting
Stakeholder management and mutual success plan execution
Native Japanese and business English communication
About the Company
Notion operates as a collaborative AI workspace where teams and agents think together, combining knowledge, projects, meetings, and AI tools into a single platform. Millions of users range from individual creators to large enterprises. Employees at Notion act as customer zero in bringing the future of work to life, valuing craftsmanship, human-centric work design, and building systems that last.
How to Apply
Interested candidates should visit the official Notion careers page to submit an application.
