About this role
Managing conference room operations, resolving audio-visual issues, and providing Tier 1 help desk support form the core daily routine for this position. The team at Figure builds general-purpose autonomous humanoid robots designed for residential and commercial markets with human-level intelligence. The incoming IT/AV Operations Specialist will maintain Zoom conference spaces, troubleshoot hardware and software issues, handle user onboarding and offboarding, and manage asset inventory. Success in this role requires a practical background in IT support, strong problem-solving skills, and a commitment to five days a week of in-office collaboration in San Jose, California.
What you will do
- Manage the daily operations and break-fix maintenance of conference rooms and presentation spaces within a Zoom environment.
- Handle Tier 1 help desk tickets from initial report through final resolution using common support channels.
- Support employee onboarding and offboarding processes by assisting with computer imaging, inventory tracking, and logistics.
- Administer user accounts, groups, and access permissions across Google Workspace and Okta.
- Contribute to the creation and documentation of internal IT policies and corporate standards.
- Serve as the backup point of contact for audio-visual support when the lead technician is unavailable.
What you need
- Possess two to three years of professional experience in IT or AV support, operations, or installation.
- Demonstrate practical knowledge of corporate audio-visual and video conferencing systems.
- Bring hands-on experience working with device management tools and mobile device management systems like Fleet and Google Device Policy.
- Show proficiency across Windows, macOS, and Linux operating systems.
- Understand office networking concepts including Wi-Fi, DHCP, and VLANs.
- Hold a valid California Driver License and display strong customer service and teamwork abilities.
Nice to have
- Direct experience with enterprise tools such as Google Workspace, Slack, Jira, Zoom, Envoy, and FleetDM
- Familiarity with enterprise ticketing platforms like Jira, ServiceNow, or Zendesk
- Experience working with Logitech and Neat hardware and management tools
- Capability to write scripts or basic automation for device configuration
- Industry certifications such as AVIXA CTS, Dante, QSC, Extron, or Crestron
Skills and tech stack
Questions candidates ask
What are the location and working arrangements for this job?
Figure is headquartered in San Jose, California, and requires 5 days a week in office collaboration.
What systems and tools will I be managing daily?
You will manage a fleet of conference rooms in a Zoom environment, handle Google Workspace and Okta accounts, and utilize device management tools such as Fleet and Google Device Policy.
What does the scope of IT support include?
Support duties involve ongoing break-fix of audio visual systems, Tier 1 Help Desk tickets from report to close-out, onboarding, offboarding, imaging, inventory, and logistics.