Associate Director, AI Communications & Adoption
About this role
Addressing the challenge of bridging complex artificial intelligence capabilities with everyday employee usage, WPP Media needs a professional to drive adoption across a major global account. The Integrated AI Solutions team builds and expands an ecosystem of AI agents and workflows within WPP Open and Google Workspace, requiring someone who can make these tools practical and accessible. Daily responsibilities include authoring fortnightly newsletters, managing digital workspace content, facilitating agency-wide learning sessions, and turning user feedback into actionable enablement strategies.
Operating within the Google business unit, this person collaborates closely with stakeholders, product teams, and technical subject matters to shape technology understanding. Success in the role requires strong editorial judgment, stakeholder engagement skills, and the capability to interpret usage data to refine adoption initiatives. Candidates who thrive here are organized communicators capable of translating unfamiliar technical concepts into clear, relevant material for diverse internal audiences.
What you will do
- Manage internal communications for AI agents and related capabilities across Google's global account to ensure employees receive timely information.
- Produce and distribute the fortnightly AI and agent newsletter through content planning, editorial development, and stakeholder coordination.
- Maintain the Google Workspace within WPP Open by handling user management, homepage updates, and content accuracy.
- Translate the purpose, use cases, and value of newly created agents into accessible communications for relevant audiences.
- Track adoption trends, investigate changes in engagement, and convert findings into actionable recommendations for the team.
- Host and facilitate recurring agency-wide sessions that encourage participation, knowledge sharing, and discovery of AI tools.
- Design and coordinate enablement activities such as training sessions, focus groups, user guides, and surveys to support adoption.
What you need
- Hold a bachelor's degree or equivalent professional experience in communications, marketing, business, technology, change management, or a related discipline.
- Bring three to six years of relevant experience in internal communications, employee engagement, digital adoption, change management, or technology communications.
- Demonstrate experience creating and managing internal communications for a large organization, agency, or technology environment.
- Possess strong writing, editing, and editorial judgment to make complex technical information clear and accessible.
- Show documented experience supporting the adoption of a platform, tool, process, or organizational transformation initiative.
- Demonstrate the ability to interpret usage data, investigate adoption trends, and connect quantitative findings with qualitative feedback.
Nice to have
- Experience with enterprise AI platforms
- Familiarity with digital adoption tools
- Background in community engagement programs
Benefits
- Competitive medical insurance
- Group retirement plans
- Vision and dental insurance
- Significant paid time off
- Preferential partner discounts
- Employee mental health awareness days
Skills and tech stack
Questions candidates ask
What is the remote work policy?
WPP Media has adopted a hybrid approach, with teams working from the office around four days a week. Candidates who require accommodations or flexibility can discuss this with the hiring team during the interview process.
What is the salary range for this role?
The base salary range for this position at the time of posting is $75,000 to $180,000 USD. Individual compensation varies based on job-related factors such as location, business needs, level of responsibility, experience, and qualifications.
What tools and platforms will I be working with?
This role involves working closely with an expanding ecosystem of AI agents and workflows across WPP Open and Google Workspace. You will also maintain the Google Workspace experience within WPP Open.
Who will I be working with on a daily basis?
You will join the Integrated AI Solutions team within the Google business. You will work closely with Google stakeholders, Data and Technology Services, the WPP Open product team, subject matter experts, and agency teams.