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Applied AI Specialist (Account Management)

heidihealth.com.auNew YorkGTM
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Salary
$115K – $135K
Job type
Full-time
Experience
Mid · 3+ yrs
Posted
16 Sept 2026
Status
Open · checked 7d ago

About this role

The Applied AI Specialist (Account Management) role at heidihealth.com.au is located in New York and involves managing customer relationships and driving AI adoption within healthcare practices. This position suits professionals with client-facing experience who want to combine commercial strategy with healthcare technology deployments.

Role Overview

Heidi is hiring an Applied AI Specialist to join the US Applied AI team in New York. The position is a full-time, quota-carrying deployment and account management role. The individual independently manages a portfolio of existing customers within a specialty-focused pod, building partnerships with executives, clinicians, and operational leaders to foster product adoption and business expansion.

Key Responsibilities

Own and grow customer relationships by maintaining regular contact and incorporating feedback into account plans.
Drive adoption, expansion, and renewals by identifying opportunities to increase product and agent usage.
Translate clinical and operational workflow challenges into practical solutions and business cases.
Develop hands-on product fluency to answer customer questions and troubleshoot common issues independently.
Partner with Clinical Engineers to translate customer needs into clear implementation requirements.
Monitor account health, including seat utilization, product adoption, and credit consumption.
Prioritize high-impact opportunities and maintain accurate forecasts for account expansion and renewals.
Collaborate across teams to represent customer needs and discuss trade-offs openly.

Requirements

Three or more years of experience in a client-facing role, such as management consulting, sales, account management, private equity, or a GTM or operations role at a technology company.
Experience independently managing customer relationships or workstreams with evidence of delivering measurable business outcomes.
A relationship-led commercial approach with initiative for growth and discipline to follow through.
Product intuition to learn, apply, and explain AI technologies in real customer workflows.
Technical fluency to understand implementation requirements and collaborate with Clinical Engineers.
Experience building business cases connecting product capabilities to customer priorities and measurable value.
Sound judgment in prioritizing work, navigating ambiguity, and escalating risks appropriately.
Clear communication skills across clinical, operational, and executive audiences.
Strong cross-functional relationship management and openness to feedback.

Nice to Have

Clinical understanding and experience engaging healthcare professionals.
Healthcare or health tech experience.
Experience with quota ownership, renewals, or seat-based and usage-based commercial models.

Skills and Tools

AI Care Partner software and products
Seat-based and usage-based commercial models
Business case development
Account planning and forecasting tools

Salary and Benefits

Salary range of $115,000 to $135,000 per year
Equity offerings
Commission offerings
Generous healthcare, dental, and vision benefit options with over 90% paid by the company
401(k) plan with a 3% match
$100 per month Healthy Heidis budget
$700 per year learning and development budget
Recharge days following major pushes

About the Company

Heidi is an artificial intelligence healthtech company building an AI Care Partner that works alongside clinicians. Backed by nearly $100 million in funding, the organization operates globally across the US, UK, Canada, and Europe, partnering with health systems such as the NHS, Beth Israel Lahey Health, and Monash Health.

How to Apply

Interested candidates should apply on the official company careers page.

Skills and tech stack

AI Care Partner

Questions candidates ask

What is the salary for the Applied AI Specialist role?

The salary ranges from $115,000 to $135,000, and the position also offers equity and commission.

Where is the position located?

The job is located in New York.

How many years of experience are required?

Candidates must have 3 or more years of experience in a client-facing role such as account management, sales, management consulting, private equity, or operations/GTM at a technology company.

What benefits are included with this position?

Benefits include healthcare, dental, and vision coverage (90%+ paid by the company), a 401(k) with a 3% match, a $100/month Healthy Heidis budget, a $700/year learning and development budget, and recharge days.

Is this a quota-carrying role?

Yes, this is a quota-carrying, consultative deployment and account management role.

Ready to apply?

The application is on the official heidihealth.com.au careers page.

Apply on company site