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Applied AI Lead (Account Management)

heidihealth.com.auTorontoGTM
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Salary
$140K – $165K
Job type
Full-time
Work mode
Remote
Experience
Senior · 5+ yrs
Posted
25 Sept 2026
Status
Open · checked 7d ago

About this role

Toronto is the location for the Applied AI Lead position at heidihealth.com.au, a role that suits an experienced professional with a background in consultative deployment, account management, or management consulting. This position involves managing complex customer deployments and driving growth opportunities within a specialty-focused pod.

Role Overview

The Applied AI Lead operates as a senior individual contributor within the US Applied AI team at heidihealth.com.au. The position focuses on owning strategic customer relationships, guiding deployments from discovery to renewal, and partnering with Clinical Engineers to deliver operational and clinical value. The professional in this role combines commercial judgment with product expertise to support adoption and expansion.

Key Responsibilities

Own complex, strategic accounts by establishing relationships with executives, clinicians, and operational leaders around transformation plans and outcomes.
Identify and advance high-value growth opportunities for adoption, expansion, and renewal while focusing on return on investment.
Conduct live product demonstrations and initial discovery independently, explaining product capabilities and limitations before bringing in Clinical Engineers for technical design.
Resolve ambiguous deployment challenges by identifying root causes, developing practical options, and recommending clear next steps.
Deliver complex initiatives end to end by coordinating dependencies, tracking progress, and addressing delivery risks early.
Utilize Heidi's products routinely to understand the roadmap, underlying architecture, and clinical logic to identify gaps and opportunities.
Shape product and engineering decisions through customer insights, workflows, pain points, and buying processes.
Standardize successful approaches into repeatable discovery, deployment, and account growth practices for the broader team.
Mentor less experienced colleagues, support inter-team relationships, and maintain commercial discipline with accurate forecasts and account plans.

Requirements

Minimum of 5 years of experience in consultative deployment, account management, management consulting, or a related customer-facing technology role with complex engagements.
Demonstrated success in independently resolving ambiguous customer and commercial problems while delivering measurable adoption, retention, or expansion outcomes.
Deep product fluency, including the capability to lead demonstrations and discovery sessions connecting technical features to operational requirements.
Experience in building executive-level business cases and transformation plans that drive investment and adoption.
Strong analytical judgment to identify root causes, assess return on investment, and filter out low-impact tasks.
Experience coordinating multi-step initiatives across teams, managing dependencies, and mitigating delivery risks.
Evidence of improving internal processes and translating personal expertise into scalable team practices.
Ability to mentor colleagues, influence across teams without formal management authority, and recommend clear strategic directions.

Nice to Have

Bilingual capabilities in French.
Familiarity with clinical workflows and healthcare buying processes.
Experience deploying artificial intelligence products in healthcare or complex operational environments.
Experience growing accounts across both seat-based and usage-based commercial models.

Skills and Tools

Artificial Intelligence deployment platforms
Consultative account management frameworks
Revenue and utilization forecasting tools

Salary and Benefits

Salary range of $140K to $165K
Equity offerings
Commission offerings
Healthcare, Dental, and Vision benefits with over 90% covered by the company
$100 per month Healthy Heidis budget
$700 per year learning and development budget
Recharge Days following major project pushes

About the Company

heidihealth.com.au builds an AI Care Partner platform designed to reduce administrative documentation burdens for clinicians. The organization supports millions of patient sessions across multiple countries, languages, and medical specialties, backed by significant venture funding and rapid annual recurring revenue growth.

How to Apply

Apply on the official company careers page.

Skills and tech stack

AI Care Partner platform

Questions candidates ask

Where is this job located?

This position is based in Toronto.

What is the salary and compensation structure?

The salary ranges from $140K to $165K, with additional offerings in equity and commission.

How many years of experience are required?

Candidates must have 5 or more years of experience in consultative deployment, account management, management consulting, or a related customer-facing technology role.

What benefits are provided with the role?

Benefits include healthcare, dental, and vision options with over 90% paid by the company, a $100 per month Healthy Heidis budget, a $700 per year learning and development budget, and recharge days after major pushes.

Is travel or remote work specified?

The posting specifies the location as Toronto without additional details regarding remote work or travel requirements.

Ready to apply?

The application is on the official heidihealth.com.au careers page.

Apply on company site