About this role
This role addresses the need to establish a scalable, agentic motion for driving customer outcomes within a large enterprise book. The core mission is to invent how SpaceXAI can effectively drive customer results across hundreds of accounts while maintaining a human-centric approach. This is a founding seat, meaning the individual will be instrumental in defining the strategy and execution for this new operational model.
The AI Deployment Manager will focus on leveraging agentic workflows to systematically surface risks and opportunities for enterprise clients. A key responsibility involves ensuring that human time is used in high-leverage activities by automating triage and prioritization processes. This function is crucial for deepening customer adoption, identifying new growth avenues, and refining offerings based on direct customer feedback.
This position is ideal for someone who enjoys building systems rather than just operating them. It requires a blend of product fluency, direct experience in customer success or post-sales roles, and a strong inclination toward designing how AI agents can function as collaborators.
What you will do
- Help found and run the Scale ADM motion across a wide enterprise portfolio.
- Utilize agentic workflows to triage health, prioritize outreach, and ensure human time remains scarce and high leverage.
- Drive value realization that supports retention and expansion by deepening adoption, finding account whitespace, and opening growth paths.
- Amplify existing resources, such as marketing webinars and customer education, by turning live learning into reusable motions.
- Shape playbooks and offerings by incorporating voice of customer insights to tailor the delivered solutions.
What you need
- The candidate must have thrived in high-velocity, multi-customer environments and possess a preference for building systems over merely operating them.
- Proficiency in AI is required, either currently or with a strong drive to acquire that proficiency quickly.
- Demonstrated product fluency beyond just developer knowledge is necessary.
- Experience in customer success or adjacent post-sales functions is essential to understand how to drive measurable customer outcomes.
- The individual should possess the ability to manage accounts and relationships specifically to find whitespace, deepen adoption, and establish growth paths.
Nice to have
- Experience with agentic workflows
- Experience in customer success or post-sales work
Benefits
- Remote
Skills and tech stack
Questions candidates ask
What is the remote policy for this role?
The location for this role is listed as Remote.
What is the expected compensation structure?
The posting does not specify the salary for this position.
What is the primary technology stack involved?
The role involves using agentic workflows to triage health and prioritize outreach.
What is the team structure like?
The organization is described as very flat and talent-dense.