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AI Customer Success Engineer

Protolabs NetworkTelfordEngineering
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Salary
Not listed
Job type
Full-time
Experience
Mid · 3+ yrs
Posted
21 Sept 2026
Status
Open · checked 7d ago

About this role

This role suits professionals with a background in customer success engineering, digital solutions consulting, business analysis, or technical product enablement who want to bridge the gap between business needs and AI technology. The AI Customer Success Engineer position is a hybrid role located in Telford, requiring a regular onsite presence.

Role Overview

Protolabs Network is hiring an AI Customer Success Engineer for a permanent, full-time hybrid position in Telford. The professional joining this team will embed with business users to comprehend workflows, build no-code automations and agents, analyze user feedback, and drive platform adoption. Working alongside Technical Product Managers, the role focuses on delivering measurable value through AI solutions across the organization.

Key Responsibilities

Sit with business users to deeply understand workflows and use cases for AI tooling
Create and configure agents, apps, and automations within AI tooling alongside end-users
Process and analyze user feedback while surfacing gaps between user expectations and current capabilities
Develop onboarding materials and guide users through platform adoption
Derive requirements for platform set-up based on user needs
Oversee support channels, collecting and answering user feedback and questions
Turn real business challenges into effective no-code and low-code solutions from concept through implementation
Support requirements analysis for custom AI use cases by eliciting, documenting, and refining functional and non-functional requirements
Perform use case scoping and refinement to translate business needs into structured AI solution requirements
Define measurable KPIs and acceptance criteria for use case delivery
Conduct demos and feedback calls with business users

Requirements

Bachelor's degree in a relevant field such as Computer Science, Information Systems, Business Informatics, Industrial Engineering, or Digital Business
3 to 5 years of professional experience in customer success engineering, AI or digital solutions consulting, business analysis, or technical product enablement
Hands-on experience building solutions with no-code or low-code AI platforms, including agents, automations, workflows, and apps using LLM-based assistants, agent frameworks, and prompt engineering
Demonstrated ability to work across diverse business domains like manufacturing, engineering services, finance, HR, and supply chain
Strong understanding of enterprise system connectivity including APIs, integrations, data flows, and SaaS architectures
Excellent verbal and written communication skills for presenting complex technical concepts to non-technical audiences
Proven ability to elicit, document, analyze, and validate business and technical requirements
Experience driving enterprise tool rollouts, user adoption programs, and change management

Nice to Have

Familiarity with Agile delivery, sprint-based work, and writing product backlog items
Background in manufacturing, engineering services, or B2B technology companies
Familiarity with AWS services and AI governance frameworks
Scrum or Product Owner certification

Skills and Tools

No-code and low-code AI platforms
LLM-based assistants and agent frameworks
Prompt engineering
APIs and SaaS architectures
AWS services

Salary and Benefits

Permanent contract for 37.5 hours per week
25 days holiday entitlement plus Bank Holidays, increasing with length of service
Life insurance policy equal to 4 times base salary for eligible employees
Growth-oriented company with regular feedback and development discussions
Extensive e-learning platform with 300+ training courses and on-site sessions
Onsite car parking, bicycle storage, and public transport links
Newly built canteen with free hot drinks
Employee discount scheme across UK retailers
Wellbeing culture with mental health support, wellbeing portal, and psychologist assistance
Monetary-based reward schemes for recognition, referrals, anniversaries, and life events

About the Company

Protolabs Network identifies as a leader in digital manufacturing that hires doers, makers, and creative thinkers with an entrepreneurial spirit. The organization emphasizes an open and welcoming global corporate culture centered around meaningful work that brings innovative products to market rapidly.

How to Apply

Interested candidates should apply on the official company careers page.

Skills and tech stack

AWSLLM-based assistantsNo-code platformsLow-code platformsLLMPrompt Engineering

Questions candidates ask

Is this a fully remote position?

No, this is a hybrid role based in Telford that requires an onsite presence on a weekly basis.

How many years of experience are required for this role?

The role requires 3 to 5 years of professional experience in customer success engineering, AI or digital solutions consulting, business analysis, or technical product enablement.

What educational background is expected?

Candidates need a bachelor's degree in a relevant field such as Computer Science, Information Systems, Business Informatics, Industrial Engineering, or Digital Business.

What benefits are included with the contract?

Benefits include 25 days of holiday plus Bank Holidays, life insurance at 4 times base salary for eligible employees, an e-learning platform with 300+ courses, a wellbeing culture with mental health support, a canteen with free hot drinks, and employee discount schemes.

What does the hiring process involve?

The hiring process includes an alignment call or initial screening with a Talent Acquisition Partner, an interview with the hiring manager, and potentially further interviews to meet team members or visit the site.

Ready to apply?

The application is on the official Protolabs Network careers page.

Apply on company site