About this role
This Senior Engagement Manager position suits professionals with customer-facing project management or business consulting backgrounds who want to drive artificial intelligence deployments in Canada. The role involves leading customer deployments and providing professional services advisory for contact center automation platforms.
Role Overview
Replicant is hiring a Senior Engagement Manager for a full-time position located in Canada. The organization specializes in contact center automation and uses large language models to transform customer service operations. This role focuses on guiding customer deployments, building customer relationships, and managing implementation projects.
Key Responsibilities
Requirements
Skills and Tools
Salary and Benefits
About the Company
Replicant builds machines designed for complex conversations to transform customer interactions and automate standard customer support calls. The enterprise automation firm serves Fortune 500 customers and manages millions of monthly artificial intelligence calls in production. The workplace culture centers around three core values known as Blade Runners, Bread Makers, and Självdistans.
How to Apply
Interested candidates should visit the official Replicant careers page to submit an application for this opportunity.
Skills and tech stack
Questions candidates ask
What is the primary location for this job?
The position is based in Canada with remote work design elements and requires up to 25% travel.
How many years of experience are required?
The role requires two to four years of customer-facing project management or business consulting experience.
Is coding required for this position?
Writing code is not required, but candidates must possess technical fluency to discuss application programming interfaces, platform configuration, and automation concepts.
What educational background is expected?
A bachelor's degree in a technical field or equivalent experience is required.