Technical Support Engineering Manager
About this role
The Technical Support Engineering Manager position at Sigma Computing in San Francisco offers a leadership opportunity for a customer-focused professional to guide a growing team of support engineers. This role suits an experienced technical manager looking to drive key performance metrics and operational excellence in an enterprise software environment.
Role Overview
In this position, leadership involves managing a team of product experts, driving cross-functional projects, and setting strategic goals for the support organization. The manager becomes a product expert to handle complex customer escalations, partnering closely with internal teams like engineering, product, sales, and marketing.
Key Responsibilities
Requirements
Nice to Have
Skills and Tools
Salary and Benefits
The base salary range for this position is $140,000 to $170,000 annually, depending on qualifications and experience. Additional compensation includes stock options, generous health benefits, a flexible time-off policy, paid bonding time for new parents, traditional and Roth 401(k) plans, commuter and FSA benefits, an on-site lunch program, and a dog-friendly office environment.
About the Company
Sigma Computing is an AI apps and agentic analytics platform built on the cloud data warehouse that allows business and technical teams to explore live data and build intelligent applications without moving data. Trusted by more than 2,000 customers globally, Sigma recently announced significant financing and rapid year-over-year revenue growth.
How to Apply
To apply for this role, please submit your candidate application on the official Sigma Computing careers page.
Skills and tech stack
Questions candidates ask
What is the salary range for this role?
The annual base salary ranges from $140,000 to $170,000, with final compensation depending on qualifications, skills, and experience.
What are the education requirements?
Candidates must possess a U.S. Bachelor's degree or foreign equivalent in Computer Science, Software Engineering, Information Systems, Data Science, or a closely related technical field.
Is this position remote?
No, this is an in-office role located in San Francisco, California, with a 25% travel expectation.
What experience is needed?
Applicants need 5+ years of industry experience supporting enterprise data platforms and 2+ years in a people management role.
What benefits are included?
Full-time employees receive equity, health benefits, flexible time off, paid parental bonding time, 401(k) options, commuter and FSA benefits, and an office lunch program.
The application is on the official Sigma Computing careers page.
Apply on company site